German or Dutch speaking Customer Support Agents

Our client, a well known international company offering customer support and back office services to ecommerce companies around the World is expanding its team in Malta and seeking to recruit multilingual speaking personnel to join their Customer Support team.

• Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers.
• Follow communication procedures and policies.
• Evaluate and make decisions in accordance with defined policies and guidelines.

• No previous experience is required however some customer service experience would be ideal
• Candidates must have strong PC skills, have the ability to learn to use new computer tools
• Must have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail.
• German or Dutch/Flemish language skills (advanced/proficient) and English language skills (conversational).
• Professional attitude, attendance – attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.
• Passionate about making a difference.
• Flexible in working times.

• Team Performance Bonus, received twice a year, based on team performance
• Development and Career Opportunities
• Free transport to the office from certain areas in Malta
• Free Private Health Insurance cover (after probationary period)
• Free annual eye test
• Discounts for Gym Membership, Taxi Services
• Free English Course
• Work from home allowance