Customer Success Manager (B2B SaaS)

🚀 Join Us as a Customer Success Manager at traide AI!

We are traide AI, a groundbreaking deep tech, VC-backed, B2B startup powered by AI (we did AI long before the hype 😉) . At traide AI, we empower our clients to streamline international trade processes, save up to 87% of their time, and significantly reduce errors. Our AI-powered software automates product classification, reduces errors, and simplifies complex trade regulations—saving companies time and money. By making compliance smart and efficient, we enable businesses to focus on growth instead of paperwork.

Trusted by leading brands like Siemens Healthineers, Würth, and Jack Wolfskin, we’ve achieved 1000% growth over the past 12 months – and we’re just getting started.

Customer Success at traide AI

At traide AI, we take pride in delivering exceptional customer experiences—our clients aren’t just users, they’re true partners. We’ve built strong, trust-based relationships with them, and we genuinely believe we work with some of the best customers out there. Every day in Customer Success is different: you'll face new challenges, solve real problems, and act as the vital bridge between our customers and the rest of the team. Their feedback drives how we improve, and their success is our success.

You don’t need to come in knowing all the technical details—we’ll teach you that. What really matters is your ability to connect with people, stay organized, and bring a thoughtful, can-do attitude to everything you do.

Your Role:

As a Customer Success Manager, you'll:

• Build and maintain strong relationships with our clients, guiding them through onboarding and ongoing success.
• Conduct trainings, checkins and troubleshoots to support the customers needs.
• Give them feedback on their processes and data management to ensure the best AI- results.
• Work with a diverse range of clients. From small businesses to large enterprises, our client portfolio spans industries and regions, giving you exposure to different challenges and opportunities.
• Collaborate with cross-functional teams to enhance the customer experience.
• Develop strategies to improve client satisfaction and retention.
• Analyze customer feedback to inform product improvements.

• A proactive individual with excellent communication skills.
• Fluency in German (C1 or native) and strong English skills (B2 or better).
• An interest in SaaS-softwares, AI-models and a willingness to learn.
• A team player who enjoys solving problems and helping others succeed.
• Interest and experience in using digital tools and platforms
• Ideally you are familiar with ERP and SAP- systems, but that is not a must have

• Be part of a dynamic startup environment with opportunities for growth.
• Work in our vibrant Berlin office at Rosenthaler Platz.
• Be part of of our regular Team events (boot trips, bowling etc).
• We work in a hybrid model with core working hours.
• Enjoy benefits like an Urban Sports Club membership.
• Make a tangible impact on the future of international trade.

We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about making a difference and eager to learn, we'd love to hear from you—even if you don't meet every requirement.