Technology Support Specialist - German speaking

JOB DESCRIPTION – Technology Support Specialist

Location: Berlin

Division: Ticketmaster DE – Enterprise Support

Line Manager: Technology Support Manager

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Technology Support team are a customer focused service delivery team providing technical support and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction we are driven to provide safe, secure and reliable solutions and services that enables fans to enjoy the experience of Live

THE JOB

The Technology Support Specialist will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer-centric.

Outside of the day to day norm The Technical Support Specialist will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

WHAT YOU WILL BE DOING

• Installation and support of Ticketmaster proprietary software and hardware e.g Ticket printers, Handheld Devices and Point of Sale
• Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
• Upgrading and replacing hardware and software as and when required
• Configuring and testing of the above said hardware and software
• Diagnosing and remediation of issues and problems both remotely and on-site
• Raising incidents and updating Ticketmaster’s incident management software
• Tracking Assets and updating Ticketmaster’s asset management software
• Minimise incidents and service distribution by providing proactive support and maintenance
• Coordinating and liaising with clients prior to attendance and installations
• Working with third party providers and contractors often in a lead capacity
• Provide on-site end user training and demonstration of Ticketmaster products
• Updating and maintaining technical and operational documentation
• Communicating and collaborating with multiple teams and clients
• Following best practices and procedures ensuring standards are maintained

WHAT YOU NEED TO KNOW

• Knowledge of networking and networking terminology both wired and wireless
• Knowledge of the Microsoft Operating Systems and Office Suite of products
• Knowledge of Android/IOS and App based software
• Problem solving and analytical skills
• Communications skills both verbal and written

• Clean Driving Licence

YOU

• Trustworthy and dependable
• Conscientious and reliable
• Flexible and adaptable
• Motivated and driven
• Focused and passionate
• Strong communicator
• Responsible and accountable
• Organised and detailed orientated

TICKETMASTER VALUES

• Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.