VIP & Hospitality Manager - German Speaking

JOB DESCRIPTION – MANAGER VIP & HOSPITALITY

Location: Berlin, Germany

Division: Ticketmaster GmbH

Line Manager: Director Ticketmaster Music

Contract Terms: Full-time

THE TEAM

Our team is a colorful mix and we are all thoroughbred fans. We are looking for people who share our passion for concerts and clubs and who want to take our company even further.

Currently we are looking for reinforcement in the VIP & Hospitality area. If you are at home in the world of live entertainment, if you are passionate about new projects, combined with an open and communicative nature, you are the right person for us!

THE JOB
Events are no longer imaginable without VIP and hospitality packages. We ensure that our clients, lead event organizers and venues, can offer their customers unforgettable experiences.

From pre-sales to on-site appearances, in preparation and coordination with local production teams, promoters, venues and VIP hosts, we ensure that all partners can handle a smooth event.

With the incredible fan demand for live events, we are looking to grow our team to ensure we deliver top-notch services. This job is a great opportunity to join a growing team and contribute to a fantastic time for our clients and partners.

WHAT YOU WILL BE DOING

You support our VIP & Hospitality department in Berlin and independently take on tasks such as:

• Create and coordinate guidelines for the set up and sale of ticket packages.
• Arrangement of packages in preparation of the show day.
• Monitor and control Sales Performance.
• Preparation of sales summaries and regular reports.
• Improvement of the presentation and promotion of the VIP packages.
• Acquiring new partners to sell VIP and arena packages.
• You are the interface to our Event & Business Partners and support them in the area of VIP, Arena Packages as well as our Ticketmaster Suite.
• You are the interface between business units and specialist departments such as Event Service, Marketing, Customer Service, Fulfillment, etc.
• You will work on-site at events across the country.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• You ideally have an apprenticeship or degree in business administration or a similar qualification.
• You have already gained professional experience in ticketing or event management and have a network in the events industry.
• You are quick on the uptake, can work under pressure and are always ready to adapt to new challenges and requirements.
• You not only enjoy a varied office workday but are also willing to travel all over Germany to support our offers on site on concert days.
• You have a very good command of written and spoken English and German.
• You are proficient in the use of Microflex and Office programs such as Excel.

YOU (BEHAVIOURAL SKILLS)

Demonstrate sound work ethic – Being industrious and always keeping yourself busy and using initiative in tasks and the role in general.

• Be flexible – While you will have your set tasks this a team-based role always be ready to help the team succeed.
• Accountability – Take ownership and pride in how you fulfil your role and tasks.
• Patience and tact - These qualities need to be shown to customers and colleagues in face-to-face conversations, on the phone or in written communication.
• Positive attitude - you show this not only personally by displaying a positive and friendly attitude, but also at work by being proactive in your role.
• Dependable – This not only accounts for time keeping, but answering correspondence quickly and giving accurate, reliable information in all inquiries.
• Attentive - Even though we have a number of tasks to perform, it is essential that we prioritize taking care of our customers. It is therefore essential for the successful operation of the department that we are attentive and attentive both in person and on the phone.
• Teamworking – Working closely with the team to ensure all duties are completed, through supporting one another and recognising when help is needed.
• Proactive – Whilst the core duties are clearly set out, a key part of this role is being proactive in actively looking for where improvements can be made, and where you can go the extra mile to ensure our customers are satisfied.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities