New
IT Infrastructure Services Specialist
Porto, Portugal (hybrid)
Employee
System and Network Administration
Tasks
- As the IT Infrastructure Services Specialist, you will manage device lifecycles based on global governance
- You will oversee all reports and documentation related to IT Infrastructure Services and manage the resource libraries of technical information and solutions
- You are responsible for managing contractors, third parties, cloud service providers, and other vendors
- You will maintain and improve our existing Cloud Solutions Services
- Developing and implementing IT Infrastructure Services and processes that align with business needs to enhance service quality will be your responsibility
- You will evaluate and drive value-generating sustainable improvements to existing IT Infrastructure Services for high customer satisfaction
- Managing and performing multi-faceted projects in conjunction with day-to-day activities is a requirement of the job
- As an IT Infrastructure Services Specialist, you will need to stay up-to-date on technologies, solutions, and architectures to optimize IT functions
- Participation in service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives, is part of your role
- Collaborating with cross-functional teams in network and server areas to align on standardized operating procedure guidelines is essential
Requirements
- You have a bachelor's degree in computer science, information technology or a similar discipline and a passion for IT and a desire to drive positive change
- Flexibility, openness to change, and a willingness to adapt to new challenges are qualities essential for this role
- Goal orientation and the ability to focus on both long and short-term objectives are vital aspects of this job
- To succeed in this position, a high motivation, and commitment to continuously improve and succeed is a must
- Demonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) is required and Knowledge in AWS environment is necessary
- Having a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this role
- Being able to work in an international and English-speaking environment is required
- Experience with IT service management tools, incident handling tools, and asset repositories is also crucial
- Experience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications, are necessary requirements for this position
- Are you ready to face new challenges and actively contribute to the success of the transformation project company digital
Benefits
- Permanent contract
- Competitive salary
- Annual bonus
- Health insurance
- Hybrid work model
Updated: 3 days ago
Job ID: 13285995
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