BUSINESS ANALYST (BA)

About Spectos

With nearly two decades of technology-driven market research experience and a leading presence across the globe, Spectos delivers customers with the eye-opening data they need to sustainably improve customer satisfaction and build customer loyalty.

With built-in internal communication tools, rich & responsive data representations, insightful cross-location comparisons, role-based data access, automated notification systems, and modern social media filters, Spectos provides its users with a centralized platform for valuable omnichannel customer data, empowering them to win and retain more customers than ever before – and make them even happier in the process! The platform is enhanced by dedicated project management teams, panel services & multi-language support to build and maintain large-scale projects for multinational organizations.

As a Business Analyst, successful candidates will have to perform the following tasks under the supervision of our Senior Service Design and IT Staff:

• ​​Closely collaborate with the Product Owner, Service Request Owner, and stakeholders to analyze business requirements and translate them into solution requirements for IT project implementation
• Participate in the Service Design process to prepare comprehensive ticket requirements according to the Request or Product Owner requests
• Facilitate the business users to identify and prioritize the project initiatives to fulfill the business objectives and meet the project timeline
• Document the business functional requirements in detail and ensure the implementation is in place
• Work with UI for UI design and screen mock-up
• Reviewing and providing the appropriate feedback on the final implementation of the user interface
• Serve as an internal point of contact for the development team whenever requirements need to be clarified
• Ability to analyze and calculate data
• Work with the development team Scrum Master to identify and remove impediments that come up during the sprint process
• Assist in software testing activities and cooperate closely with the QA-staff for successful delivery

• Degree in Computer Science or Information Systems or equivalent industry experience
• Excellent communication skills in both English, Vietnamese and interpersonal skills are obligatory
• Experience in software development as a Business Analyst or Product Owner is advantageous
• Knowledge of the software development process, especially software requirement analysis
• Ability to effectively and proactively interact and communicate with senior management, internal departments, clients, and vendors
• Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience
• Good UI/UX knowledge/experience
• Good skills in using suitable tools for business modeling, drawing business and technical flows/diagrams, creating mockups /wireframes/prototypes, etc.
• General understanding and experience of business processes as well as an interest in understanding a broad range of business models and needs
• Good problem-solving and troubleshooting skills, with a focus on attention to detail
• A proactive can-do attitude and strong commitment to the deadline
• Experience in Agile/ Scrum is a big plus
• Willingness to learn new technologies both by training and self-learning

Advantages:

• Experience in Project Management, Scrum, or other agile processes
• Prior experience in working with international partners from the US or Europe
• Knowledge, background, or experience in Data Analysis

• Working in a professional and dynamic environment
• Attractive salary evaluated on skills and experience
• Great opportunity for career development, the option to achieve a senior position within our team
• Have opportunities to work with foreign customers and experts
• Training and state-of-the-art technology update
• Vacation days, social assurance, and medical assurance according to the Labor Law
• Annual leave and holidays by law
• Monthly happy lunch and daily afternoon tea with the company
• Annual team building company trip

Location: Duy Tan, Dich Vong Hau, Cau Giay, Ha Noi