Head of Customer Service & Digital Supply Chain Excellence (m/w/d)

Our customer is a successful company in Frankfurt that sells complex products internationally. Thousands of customers from various industries trust the quality of the components and value the individual customer service from customer onboarding to delivery of orders.

In this role, you will lead a large team and be responsible for all customer-facing processes. This results in the following core tasks:

• Leadership and development of direct reports and their teams as well as further development of processes for further growth
• Development of strategy and organization for the department
• Planning and management of strategic (international) projects as part of the further company transformation (shared service)
• Stakeholder and relationship management (including corporate headquarters, IT, finance, HR, etc.)
• Management of customer processes: further development of customer satisfaction and increased productivity in first customer service and technical service
• Management of SCM processes: supply chain optimization and increased productivity in order, warehouse and lead time management
• Business planning and execution in line with the corporate strategy
• Ensuring personnel growth by providing career prospects and opportunities

• Successfully completed degree (engineering and/or economics) and experience in complex B2B and B2C companies
• More than 10 years of practical and management experience as a customer service manager or manager with comparable experience in the service business
• Management experience in leading large teams
• Ability to lead and design organizations according to lean concepts (CIP)
• Experience with process automation and/or off-/nearshoring projects including large-scale organizational changes
• Ability to balance the strengths and challenges in the team
• Conceptual strength paired with implementation skills
• International experience and business-fluent English skills

The company offers an international spectrum of content, tasks and perspectives. An entrepreneurial attitude and the implementation of measures are valued and supported.

If you are interested in an initial comparison, we look forward to hearing from you. We do not require a cover letter and will get back to you promptly.