Company Description

Since its creation in 2007 in the financial city of Frankfurt am Main, Solactive AG has grown to one of the key players in the indexing space. The German multi-asset index provider focusses on tailor-made indices, offering to its clients a faster service, with greater flexibility and at a reasonable cost. Solactive AG and its subsidiaries have become one of the fastest growing index providers over the past few years and support the leading investment banks and asset managers across the globe. We have gained global recognition for our role in the Exchange Traded Fund (ETF) industry, where we rank among the top providers worldwide for underlying indices. We also excel in diverse areas such as Structured Products and investment mandates, showcasing the wide range of our capabilities. The impact and value we bring to the market is palpable, but also in the reputation we have proudly built by being close to our customers, solidifying Solactive AG as a trusted and reliable ally in the ever-evolving global financial landscape!

Job Overview

Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere? Then this job is made for you!

Your Tasks

• Maintain our proprietary, high-performance index platform
• Be the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, as well as the underlying applications
• Cooperate closely with our clients, business teams, and IT teams
• Analyze and solve customers (internal client) problems or proposing solutions to the responsible department
• Gather and analyze data to evaluate business transactions and processes
• Support and conduct tests of platform changes
• Monitor running services and analyzing logs for our different servers
• Continuously identify and implement optimization opportunities within our processes

Your Profile

• 3+ years of working experience in technical/application support with a general.
• Knowledge of customer service practices and procedures.
• Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered in a timely manner to ensure minimum disruption to clients.
• Understanding and experience with API requests responses and Relational Databases, especially SQL.
• Knowledge of Linux is nice to have.
• Interest in financial market data.
• Ability to work independently and handle stressful situations.
• Highly structured, motivated team player with intercultural competence and excellent communication skills in English (verbal and written).
• Monitoring and Job Scheduling experience.
• Ability to fully document solutions or procedures.
• Proactive, adaptive, independent, and self-managing with proven capability to lead a project initiative.
• Good knowledge of ITIL concepts such as Incident Management, Change Management, and Release Management.

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Responsibility & Connections: Take over responsibility from day one and build relationships in- and outside the company
• Vacation: Enjoy 30 annual vacation days, plus extra time off for Christmas Eve and New Year
• Competitive Compensation: Receive a competitive compensation package
• Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers
• Flexibility: Embrace a flexible work culture with the freedom to choose y our work hours, including a hybrid work model, all within a diverse and dynamic environment

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