Customer Relations Manager
the solar energy sector.
About Sky-Volt Private Limited
Incorporated on 27th April 2022, Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun. We are rapidly emerging as one of India’s largest private power producers and a leading turnkey EPC player in the Indian PV solar industry.
With an in-house team for design, engineering, and construction, we specialize in developing cost-effective and energy-efficient PV solar plants of any scale (KW-MW) across PAN India.
We operate across multiple business models, including Domestic, RESCO / OPEX, Open Access Model, and CAPEX, catering to industries such as hotels, universities, residential schools & colleges, factories, cold storage facilities, and more. Additionally, Sky-Volt Solar is committed to promoting domestic solar solutions, making clean energy accessible to homes across India.
Tasks
Key Responsibilities:✅ Build and maintain strong relationships with clients to ensure long-term engagement.
✅ Address customer inquiries, concerns, and complaints in a professional and timely manner.
✅ Coordinate with internal teams to ensure seamless execution of customer requirements.
✅ Assist in the development and implementation of customer service policies and strategies.
✅ Conduct regular follow-ups with clients to ensure satisfaction with products and services.
✅ Maintain detailed records of customer interactions and feedback for continuous improvement.
✅ Identify opportunities for upselling and cross-selling solar products and services.
✅ Provide insights and reports on customer trends and satisfaction to senior management
Requirements
Required Qualifications & Skills:
🎓 Education: Bachelor's/Master’s degree in Business, Marketing, Customer Relations, or a related field.
🔹 Proven experience in customer relationship management, preferably in the solar or renewable energy industry.
🔹 Excellent communication, interpersonal, and problem-solving skills.
🔹 Strong ability to manage customer expectations and resolve issues effectively.
🔹 Proficiency in CRM tools and MS Office (Excel, PowerPoint, Word).
🔹 Self-motivated, detail-oriented, and capable of handling multiple client accounts.
🔹 Strong analytical skills to track and improve customer engagement strategies.
Benefits
Felxible work policy, Fixed Pay plus Incentives, Various Leave Policies.
Sky Volt Private Limited
Sky-Volt Private Limited, incorporated on 27th April 2022, with a mission to electrify every household in India by harnessing the power of the sun, is becoming one of India’s larg…
