IT Support Engineer

As part of the IT support team, you are responsible for onsite support operations and system administration, providing responsive and friendly end-user support, infrastructure management and the continuous improvement of our workplace technology environment.

We are looking for a team member who can:

• Manage the IT lifecycle (onboarding, internal mobility, offboarding, etc.).
• Provide Level 1 and/or Level 2 support (introducing new hardware or software, initial incident diagnosis, logging tickets, assisting with first-time login or settings configuration, opening accounts/permissions, performing maintenance, troubleshooting, and managing hardware inventory).
• Has experience with Jamf, Intune, Google Workspace & Jira Service Management.
• Proactively look for new and better ways to support our teams on the ground, whether as a part of IT or as an advocate for service to other departments.

We’re looking for a team member with:

• A degree equivalent to a two-year postsecondary diploma (bac +2) or equivalent professional experience.
• Strong communication skills, with the ability to explain technical concepts simply
• An enthusiastic and proactive mindset.
• A collaborative and team-oriented spirit.
• Fluent English skills, German or French is a bonus.