Senior Fraud and Operations Manager

About Raisin US

Raisin enables savers and financial institutions to connect to our award-winning marketplaces across Europe and the U.S. As one company, we give customers access to more than 400 partner banks across 30+ countries. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

Raisin US, belonging to this family is a “start up within a startup”! It provides a unique opportunity to those looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities.

We offer industry leading benefits, making Raisin US an even great place to work!

Why Join Raisin?

• Impact: Your work directly contributes to our customers’ financial well-being.
• Growth: We’re in an exciting phase of rapid growth and scaling, offering you opportunities to grow with us.
• Culture: A supportive and innovative team that values collaboration and new ideas.
• Benefits: Hybrid work, 28 Vacation Days and 13 Holidays, Parental leave, up to 5% 401K match, generous Employee Development Budget, Comprehensive Health and Wellness Benefits, among many other great benefits.

Team

Our team is a dynamic, fast-paced group that serves as the central nervous system for all of Raisin’s US operations. From setting a strategy for fraud prevention, to mitigating fraud, to ensuring quality of service, the challenges constantly evolve and so do we. If you’re an experienced data analyst or fraud fighter who is looking for an exciting career in fraud operations, this is the right place for you!

Your Responsibilities

As a Senior Fraud and Operations Manager you will use your expertise to ensure the security of deposits on the Raisin platform. Your knowledge of common fraud techniques coupled with your ability to find the proverbial “needle in a haystack” and with strategic problem-solving will be at the center of your work at Raisin. You will use Python, SQL, and third party risk information to protect our customers, the platform, and the Raisin brand.

Your responsibilities will span all pillars of fraud strategy at Raisin, including intelligence and prevention, mitigation, investigation and recovery. This role will report to the Head of Fraud Operations, and will be based in the United States.

Key responsibilities include:

• Fraud Strategy and Analytics.
• Help define strategy for Fraud Operations on a quarterly and annual basis.
• Identify and lead initiatives to improve policies, procedures and processes to improve fraud detection and mitigation.
• Analyze Fraud-related data and present insights to relevant parties (including company leadership). Fraud Prevention, Detection and Investigation:
• Use your experience with the ACH network to minimize Raisin’s exposure to unauthorized ACH returns.
• Support in detecting unusual / suspicious activity, through 3rd party risk information providers and internal approaches.
• Assist in fraud investigations and drive the conversation around Fraud KPIs, policy related to risk, and changes to the product that help to reduce Raisin’s exposure to fraud
• Proactively identify and close gaps in our fraud monitoring process. Data Analytics:
• Use your scripting ability to help detect patterns in large datasets.
• Analyze risk telemetry in order to identify possible cases of fraud that went undetected.
• Recycle your analytic findings and create rules that help drive the mission of the Raisin U.S. Operations Team.
• Synthesize risk findings into compelling stories and communicate them to Payments Risk leadership.
• Measure fraud performance across payment methods, develop core metrics, and create dashboards to track and understand them. Risk Engine:
• Develop low-friction custom risk rules that help detect identity theft, account takeover, and other common types of fraud.
• Back-test rules to measure effectiveness and adjust as needed.

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of our US team, you will benefit from:

• Flexible working hours and 28 vacation days, plus 13 public holidays per year.
• Employee Development Budget of $2,200 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Company 401k contribution of 5%.
• Healthcare coverage contribution, including medical, dental and vision.
• Commuter benefits and flexible working from home policy.
• Regular team events and yearly Summer and Winter Party.