Customer Acquisition Associate

In this role you are truly the “face” of the company to all customers. When a customer thinks about QLA, they will associate the company primarily with the experience you provide them with.

That is why it is imperative for the person in this role to embody our values — Inspiring Leadership, Unyielding Excellence, and Respectful Candor. As a Customer Acquisition Associate, you represent QLA and to all customers. You have the opportunity to leave each person better than you found them.

As a Customer Acquisition Associate at QLA, You will deliver exceptional, white-glove service by collaborating with each customer to ensure timely and comprehensive responses to their inquiries, addressing any areas of potential dissatisfaction, and personalizing each interaction to make it impactful.

This role emphasizes both the importance of closing sales effectively and the value of fostering long-term customer engagement — we will empower and give you the tools and training to turn every customer experience into a positive one!

You will be expected to provide exceptional support to customers, answering all questions about QLA's offered serivices in a way that excites and engages them.

To succeed in QLA, you must excel at working directly with clients to solve problems, think critically, and respond to inquiries with both efficiency and empathy. Strong communication with both clients and teammates is essential, as well as identifying opportunities to improve the customer experience, fostering lasting relationships in the process.

• Lead Generation and Client Engagement: Identify and engage potential clients. Maintain ongoing communication through phone, email, and in-person meetings to build strong relationships and ensure client satisfaction.
• Provide Personalized Customer Support: Respond to inquiries about products and services with tailored, engaging responses. Focus on making every interaction positive and impactful.
• Facilitate Sales and Service Inquiries: Assist customers with product-related inquiries and service requests, ensuring a smooth and seamless process that meets their needs.
• Collaborate with the Team: Work closely with teammates, contribute to daily meetings, and align on collective goals to maintain a high-performance environment.
• Monitor and Improve Customer Experience: Track client interactions to identify areas for improvement, enhancing service delivery and fostering long-term customer relationships.

• Bachelor’s degree in Finance, Business Administration, or a related field. Relevant certifications or coursework in sales or customer relationship management are a plus.
• Ambitious and Innovative: Demonstrated ability to generate bold ideas and a drive to push boundaries in a competitive environment.
• Positive Attitude: Motivated and enthusiastic, with a readiness to tackle challenges head-on and maintain a positive outlook.
• Strong Work Ethic: Commitment to excellence, with a coachable nature and a strong desire for continuous learning and professional growth.
• Collaborative Spirit: Ability to thrive in a team-oriented environment, effectively collaborating with colleagues and clients to achieve common goals.
• Professionalism: Previous experience in the financial sector is advantageous, with a proven track record of building and maintaining professional relationships.
• Customer-Centric Mindset: A strong focus on delivering exceptional customer experiences and the ability to understand and anticipate client needs.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with clients.

📌 Opportunity for Growth: Join a rapidly growing company where your voice is heard, and your ideas matter.

📌 Competitive Compensation: Enjoy motivating compensation packages and bonus structures.

📌 Developmental Support: Access developmental training sessions and team-building events to enhance your skills and advance your career.

📌 Continued Learning Opportunities: Receive support for further education, certifications, or professional development courses to continuously enhance your skills and stay at the forefront of industry trends.

📌 Employee Recognition Programs: Be acknowledged and rewarded for your contributions through employee recognition programs, including performance awards, bonuses, and accolades.

📌 Company Equity Options: Participate in company equity programs, allowing you to share in the company's success and align your interests with long-term growth.

To Apply:

1) Submit Your Application: Send us your CV via email or apply directly.

2) Write an Essay: Craft a 300-400 word essay reflecting on the concept of "comfort zone." Upload the essay to our application portal or send it to email.

3) Create a Video: Record a short video addressing the following questions:

• Why are you applying? Share your motivation and the reason behind your interest in joining our team.
• How do you react to and overcome challenges or difficulties in the work environment?
• How do you align with our high-performance, "doing whatever it takes" team and organizational culture?
• Why should we choose you? Highlight your unique skills, experiences, and qualities that make you a standout candidate.

Before recording the video, carefully consider your responses. Ensure good lighting and clear audio for better understanding.

Please note that we will only contact individuals who meet all the application criteria mentioned above.

The deadline for applications is Jan 05, 2025.

We eagerly anticipate welcoming passionate individuals who are ready to make a meaningful impact in the world of finance.