Strategic Customer Success Consultant (f/m/d)

About Prewave

Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
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At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team!

We are looking for a German-speaking Strategic Customer Success Consultant to join us on this exciting journey!

Your mission

As our Strategic Customer Success Consultant at Prewave, you will…

• Be a partner for our strategic accounts (example:BMW,Porsche)
• Build and maintain strong relationships with customers, regular checks-in with customers, understanding their needs and goals, and providing the appropriate support and guidance.
• Provide regular updates of trends on the market, launch workshops, organize round tables.
• Collect and analyze feedback from customers, identify trends and areas for product or service enhancement, and communicate these insights to the relevant teams.
• Help to create an exceptional customer experience with the Prewave product by training users, sharing best practices and optimising customer use to their needs.
• Present the capabilities of our product to clients, thus creating the potential to upsell and grow our bottom line.
• Represent the customers’ best interest in the company, communicate their inputs to the product team and help to improve our product to reflect customer needs.
• Keep the overview over several projects at a time, monitor their progress and make sure deadlines are met.
• Work cross-platforms to manage our customer data, keep it consolidated and up-to-date.

Your profile

Must haves

• 5+ years of experience in a customer-facing role (consulting, customer success)
• Previous experience with leading complex projects for strategic customers
• Excellent organizational and project management skills- managing multiple customer accounts and projects simultaneously
• Tech-savviness and ability to work with various technologies and online platforms
• Familiarity or willingness to work in a high-paced start-up environment
• Valid work permit for Austria

• Fluent English and German skills

  Bonus points for

• Previous experience in technical industry/environment
• Previous experience or exposure to supply chain environment
• Previous experience in procurement industry/environment

What we offer you

• An extensive compensation package
  We are offering an attractive compensation package that consists of a base salary and a performance-based bonus. The minimum OTE (on-target-earning), which is the projected salary (base + bonus), for this role is EUR 52.000 gross a year. The actual compensation package is based on your qualifications and experience.
• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.

• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.

  What our employees love:

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.
• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.
• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.
• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.
• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.