Customer Care Trainee - Multilingual

Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.

Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.

Who are we? 🤝 Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners’ customers. 💡 Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. 📈 Finally, we are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.

Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey. 🚀

We are excited to offer a unique 1-month internship opportunity at Powerdot, designed specifically for those interested in exploring the rapidly growing field of electric mobility. This internship is ideal for students or young professionals who are eager to gain hands-on experience in a dynamic and innovative environment.

Key Responsibilities during the Internship:
Assist with customer inquiries and support through various channels, including inbound/outbound calls and emails.
Learn and master key tools, such as contact management systems and knowledge bases.
Support investigation of issues, root cause analysis, and troubleshooting.
Escalate and triage critical issues, ensuring they are resolved efficiently.
Provide feedback on processes, offering recommendations to enhance operations.
Complete thorough documentation of customer interactions and trends.

What You’ll Gain:
Hands-on experience in a dynamic, multi-country operation.
A chance to develop professional communication and problem-solving skills in both English and French (Spanish and Portuguese are a plus).
Insight into the growing electric mobility sector.

Details of the Internship:
Duration: 1 month (with the potential for future opportunities).
Location: Onsite in Lisbon.
Working hours: 7-hour shifts between 7 AM and 12 AM (Portuguese time), with two consecutive days off per week.

At Powerdot, we believe that diversity fuels innovation, and we foster a culture where everyone can thrive, share their ideas, and contribute to making sustainable mobility a reality. Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference.

We look forward to the possibility of welcoming you to the Powerdot team for this exciting internship experience. ⚡️🎯