Vet Nurse - Hybrid - Career Growth and Opportunities - Full Time

Sydney, Australia (hybrid)

Employee

Nursing

USD 37,000 to USD 48,000 / year

Petsy Pet insurance
Transparent, Award winning pet insurance by Petsy - The Pet People

Who are we?
We know that people with pets live longer, there’s evidence to back it up.
We are here to help people live longer, happier, more responsible lives with their pets.

We are one of Australia’s most loved pet insurance brands (currently the highest rated collectivley across Google, Product Review, Trustpilot). We provide transparent insurance products to Australian pet lovers (we just won the 2024, and the 2023) Canstar Award for Outstanding Value Pet insurance).

We help protect dogs and cats with our always improving insurance products.
We do things differently and we believe we are here to make pet insurance better. We continuously strive to help Australian pet owners across the country to protect their pets and ensure their peace of mind.

Are you the one we're looking for?
We are currently seeking a dynamic and proactive Vet Nurse / Customer Care and Member Care Consultant to join our vibrant team. In this role, you'll undergo comprehensive training to help you deal effectively with our valued customers and members.

Do you love helping others and providing stellar customer service? At Petsy, we're all about delivering a customer experience that's second to none. Your journey with us will start with uncovering what our customers truly need.

The ideal candidate will be agile, possess a strong work ethic, and have the ability to learn new concepts and applications swiftly.

Tasks

Responsibilities will include but not be limited to:

Responding to customer enquiries via email, phone, and social media platforms.
Providing comprehensive information to customers about our pet insurance products and services.
Handling and resolving customer concerns, and queries regarding our services or policies.
Assisting customers in making insurance claims and guiding them through the process.
Liaising with vets and pet-related businesses to resolve follow ups
Collaborating with the sales and marketing team
Processing changes to customer accounts, such as updating contact details or modifying insurance policies.
Collaborating with the rest of the customer service team to ensure a consistent and high standard of service.
Maintaining a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
Assisting in the development of scripts or FAQs to help address common customer queries.
Contributing to team efforts by accomplishing related tasks as needed.

You’ll be offered guidance and assistance throughout your journey with us, and have the chance to share your ideas and skills. There is also the potential for career development and growth within the business if you are the right fit for our team. With more projects and more full time roles becoming available.

Full time hours or part time hour roles are available, our office is based in the Sydney CBD, we have satelite office around australia as well so if you are near Perth, Melbourne, Brisbane, Adelaide Metro this can also be considered. Initial training would usually be required to be done in the office for the first few weeks. Then we are flexible and you would be able to work from home, however we do come into the office 3 days a week :)

Requirements

Requirements:

To succeed in this role, you should:

Possess excellent communication skills, both written and verbal
Be organised and capable of meeting deadlines
Be passionate with a can-do attitude
Have a genuine interest in pets; dogs or cats or both
You won’t have to have experience or knowledge of pet insurance or any insurance products, but it would help
You don't have to have experience with vets but vet nurses and vet students thrive in our teams