Customer Service Agent France

As a Customer Service Agent France, you will guide customers throughout their entire journey and play a key part in strengthening PERGOLUX’s reputation for premium, high-quality service. With empathy, product knowledge, and clear communication, you will ensure every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design. At PERGOLUX, we value integrity, ambition, innovation, humility, appreciation, and unity—and you’ll join an international team dedicated to delivering exceptional customer experiences.

What You’ll Do

• Provide professional customer support via phone, email, and (video) chat.
• Assist customers with product questions and guide them confidently through the ordering process.
• Manage inquiries, returns, and complaints while ensuring accurate and complete case documentation.
• Coordinate with logistics partners to ensure smooth, transparent delivery processes.
• Maintain customer data and contribute to process improvements that elevate service quality.

What You’ll Bring

• Fluent German (C1) and good English skills (B1) for effective communication with customers and colleagues.
• 1–2 years of customer service experience, ideally in e-commerce or a related field.
• Excellent communication skills with a solution-oriented, empathetic approach.
• Enjoyment of a dynamic, collaborative environment with a strong service mindset.
• Strong organizational and time-management abilities, plus the ability to learn new systems quickly.

Benefits

• Competitive Salary & Bonus Structure – Your success is rewarded with strong compensation and performance-based bonuses.
• Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.
• International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.
• Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.
• Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.
• Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.
• Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.

How to Apply

We’d love to hear from you!
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