Customer Service Agent DACH

As a Customer Service Agent, you will support customers throughout their purchasing journey and play a key part in strengthening PERGOLUX’s reputation for premium, high-quality service. You will guide customers with expertise, empathy, and clarity—ensuring every interaction reflects the standards of a global outdoor-living brand rooted in Scandinavian design. At PERGOLUX, we value integrity, innovation, humility, unity, and appreciation, and you’ll be part of a collaborative international team committed to exceptional customer experiences.

What You’ll Do

• Provide professional customer support via phone, email, and (video) chat.
• Assist customers with product questions and guide them confidently through the ordering process.
• Handle inquiries, returns, and complaints while ensuring accurate, detailed case documentation.
• Coordinate with logistics partners to maintain smooth and transparent delivery processes.
• Maintain customer data and contribute to process improvements that elevate service quality.

What You’ll Bring

• Fluent German (C1) and good English skills (B1) for effective communication with customers and colleagues.
• 1–2 years of customer service experience, ideally in e-commerce or a related field.
• Strong communication skills with a solution-oriented, empathetic approach.
• Enjoyment of a dynamic, collaborative environment with a strong service mindset.
• Excellent organizational abilities and openness to learning new systems and tools.

Benefits

• Competitive Salary & Bonus Structure – Your success is rewarded with strong compensation and performance-based bonuses.
• Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.
• International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.
• Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.
• Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.
• Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.
• Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.

How to Apply

We’d love to hear from you!
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