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Cyprus

We are hiring on behalf of our client, a **fast-growing international company** in the **sports betting and iGaming industry**. They are dedicated to delivering **best-in-class player experiences** through highly personalized and data-led CRM strategies.

As they continue to scale globally, our client is looking for an experienced **Head of CRM** to join their team in **Cyprus**. This is a senior leadership role, taking over from the current leader who is moving into a new internal position. 

You will be responsible for leading a large team of CRM Executives and Team Leads, driving operational excellence, and ensuring the flawless execution of CRM campaigns across multiple markets.

## Tasks

*   **Operational Leadership** – Oversee the execution of CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across regions and brands. Step in when needed to support the team in high-pressure situations.
*   **Team Management** – Lead, mentor, and develop a diverse team of CRM Executives and Team Leads, fostering a collaborative, high-performance culture.
*   **Process & Structure** – Define, document, and optimize operational processes to scale efficiently and maintain compliance.
*   **Quality Control** – Implement QA standards, review loops, and checklists to guarantee campaigns are always accurate, compliant, and impactful.
*   **Technology & Automation** – Leverage CRM platforms and automation tools to improve efficiency and campaign performance.
*   **Workflow Management** – Own planning, capacity, and prioritization across multiple projects, balancing short-term delivery with long-term improvements.

## Requirements

*   6+ years of CRM or marketing operations experience, with proven leadership in execution-heavy environments.
*   Strong people leadership skills with experience managing multi-level teams.
*   Process-oriented mindset with expertise in workflow design and optimization.
*   Solid background in quality assurance, compliance, and performance monitoring.
*   Excellent communication skills to keep teams aligned and stakeholders informed.

## Benefits

*    **Relocation to Cyprus** with full relocation support.
*   Join a fast-growing, innovative company in the **sports betting and iGaming industry**.
*   Lead high-impact CRM projects that directly shape the future of sports promotions.
*   Real opportunities for career growth in a dynamic, data-driven environment.
*   Competitive salary + performance-based bonuses.
*   Comprehensive medical insurance and wellness perks.
*   Work with international teams and expand your expertise globally.

Employee

Manager

We are hiring on behalf of our client, a fast-growing international company in the sports betting and iGaming industry. They are dedicated to delivering best-in-class player experiences through highly personalized and data-led CRM strategies.
As they continue to scale globally, our client is looking for an experienced Head of CRM to join their team in Cyprus. This is a senior leadership role, taking over from the current leader who is moving into a new internal position. 
You will be responsible for leading a large team of CRM Executives and Team Leads, driving operational excellence, and ensuring the flawless execution of CRM campaigns across multiple markets.
<h2 id="tasks">Tasks</h2>
<ul>
<li>Operational Leadership – Oversee the execution of CRM strategy, ensuring timely, accurate, and high-quality campaign delivery across regions and brands. Step in when needed to support the team in high-pressure situations.</li>
<li>Team Management – Lead, mentor, and develop a diverse team of CRM Executives and Team Leads, fostering a collaborative, high-performance culture.</li>
<li>Process &amp; Structure – Define, document, and optimize operational processes to scale efficiently and maintain compliance.</li>
<li>Quality Control – Implement QA standards, review loops, and checklists to guarantee campaigns are always accurate, compliant, and impactful.</li>
<li>Technology &amp; Automation – Leverage CRM platforms and automation tools to improve efficiency and campaign performance.</li>
<li>Workflow Management – Own planning, capacity, and prioritization across multiple projects, balancing short-term delivery with long-term improvements.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>6+ years of CRM or marketing operations experience, with proven leadership in execution-heavy environments.</li>
<li>Strong people leadership skills with experience managing multi-level teams.</li>
<li>Process-oriented mindset with expertise in workflow design and optimization.</li>
<li>Solid background in quality assurance, compliance, and performance monitoring.</li>
<li>Excellent communication skills to keep teams aligned and stakeholders informed.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Relocation to Cyprus with full relocation support.</li>
<li>Join a fast-growing, innovative company in the sports betting and iGaming industry.</li>
<li>Lead high-impact CRM projects that directly shape the future of sports promotions.</li>
<li>Real opportunities for career growth in a dynamic, data-driven environment.</li>
<li>Competitive salary + performance-based bonuses.</li>
<li>Comprehensive medical insurance and wellness perks.</li>
<li>Work with international teams and expand your expertise globally.</li>
</ul>

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