German-speaking Collections Team Leader in Malta
German-speaking Collections Team Leader – Join a fast-growing international company in Malta!
Are you a motivated Team Leader with a passion for coaching people and driving high performance?
Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.
If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!
Tasks
Lead & Inspire the Team
- Manage, mentor, and develop a talented collections team of 30+ agents.
- Create a motivating work environment where everyone feels supported and valued.
- Set clear goals, track performance, and celebrate success together.
Drive Performance & Deliver Results
- Oversee daily operations including scheduling, workflow management, and KPIs.
- Provide regular coaching, feedback, and training to help your team reach new levels of performance.
- Ensure all collections activities meet company standards and regulatory requirements.
Support Exceptional Customer Service
- Handle escalations with professionalism and empathy.
- Maintain strong relationships with customers and internal teams.
- Continuously improve processes to enhance both efficiency and customer satisfaction.
Reporting & Continuous Improvement
- Monitor performance metrics and analyze results to identify trends and improvement areas.
- Prepare performance reports and share insights with senior management.
- Collaborate cross-functionally to drive operational excellence.
Requirements
- Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.
- A strong background in financial services or a related field.
- Excellent communication skills in German and English (both written and spoken).
- A hands-on leadership style with a natural ability to motivate, coach, and inspire.
- Confidence working with CRM systems, collections tools, and MS Office.
- A proactive mindset and passion for helping teams and customers succeed.
Benefits
Why Apply?
You’ll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.
If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!
Additional perks
- Monday-Friday schedule
- Relocation package included for candidates relocating to Malta
- Friday drinks at the office
- And more
