Staffing and Recruiting

Next Job Abroad

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Malta

**German-speaking Collections Team Leader – Join a fast-growing international company in Malta!**

Are you a motivated **Team Leader** with a passion for coaching people and driving high performance?

Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.

If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!

## Tasks

**Lead & Inspire the Team**

*   Manage, mentor, and develop a talented collections team of 30+ agents.
*   Create a motivating work environment where everyone feels supported and valued.
*   Set clear goals, track performance, and celebrate success together.

**Drive Performance & Deliver Results**

*   Oversee daily operations including scheduling, workflow management, and KPIs.
*   Provide regular coaching, feedback, and training to help your team reach new levels of performance.
*   Ensure all collections activities meet company standards and regulatory requirements.

**Support Exceptional Customer Service**

*   Handle escalations with professionalism and empathy.
*   Maintain strong relationships with customers and internal teams.
*   Continuously improve processes to enhance both efficiency and customer satisfaction.

**Reporting & Continuous Improvement**

*   Monitor performance metrics and analyze results to identify trends and improvement areas.
*   Prepare performance reports and share insights with senior management.
*   Collaborate cross-functionally to drive operational excellence.

## Requirements

*   Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.
*   A strong background in financial services or a related field.
*   Excellent communication skills in **German and English** (both written and spoken).
*   A hands-on leadership style with a natural ability to motivate, coach, and inspire.
*   Confidence working with CRM systems, collections tools, and MS Office.
*   A proactive mindset and passion for helping teams and customers succeed.

## Benefits

**Why Apply?**

You’ll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.  

If you’re ready to lead, learn, and make an impact in an international environment - **Next Job Abroad** would love to help you take this step!

**Additional perks**

*   Monday-Friday schedule 
*   Relocation package included for candidates relocating to Malta
*   Friday drinks at the office 
*   And more

Employee

Manager

German-speaking Collections Team Leader – Join a fast-growing international company in Malta!
Are you a motivated Team Leader with a passion for coaching people and driving high performance?
Our client – a leading international company in the financial services and collections industry – is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.
If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad!
<h2 id="tasks">Tasks</h2>
Lead &amp; Inspire the Team
<ul>
<li>Manage, mentor, and develop a talented collections team of 30+ agents.</li>
<li>Create a motivating work environment where everyone feels supported and valued.</li>
<li>Set clear goals, track performance, and celebrate success together.</li>
</ul>
Drive Performance &amp; Deliver Results
<ul>
<li>Oversee daily operations including scheduling, workflow management, and KPIs.</li>
<li>Provide regular coaching, feedback, and training to help your team reach new levels of performance.</li>
<li>Ensure all collections activities meet company standards and regulatory requirements.</li>
</ul>
Support Exceptional Customer Service
<ul>
<li>Handle escalations with professionalism and empathy.</li>
<li>Maintain strong relationships with customers and internal teams.</li>
<li>Continuously improve processes to enhance both efficiency and customer satisfaction.</li>
</ul>
Reporting &amp; Continuous Improvement
<ul>
<li>Monitor performance metrics and analyze results to identify trends and improvement areas.</li>
<li>Prepare performance reports and share insights with senior management.</li>
<li>Collaborate cross-functionally to drive operational excellence.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments.</li>
<li>A strong background in financial services or a related field.</li>
<li>Excellent communication skills in German and English (both written and spoken).</li>
<li>A hands-on leadership style with a natural ability to motivate, coach, and inspire.</li>
<li>Confidence working with CRM systems, collections tools, and MS Office.</li>
<li>A proactive mindset and passion for helping teams and customers succeed.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Why Apply?
You’ll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders. 
If you’re ready to lead, learn, and make an impact in an international environment - Next Job Abroad would love to help you take this step!
Additional perks
<ul>
<li>Monday-Friday schedule </li>
<li>Relocation package included for candidates relocating to Malta</li>
<li>Friday drinks at the office </li>
<li>And more</li>
</ul>

German-speaking Collections Team Leader in Malta

German-speaking Junior Affiliate Manager in Malta

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