Technical Customer Care Manager Belgium (h/f)

We are the leading e-commerce company in the window and door sector in Europe with our nine international online shops, including our two major ones fensterversand and fenetre24. Behind our online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always on the lookout for talents who want to become part of our success story.

Your tasks:

• First point of contact for customers and those interested in purchasing windows and doors online via our Belgian online shop
• Answer inquiries by phone, email and live chat
• Process orders and provide customer support throughout the entire order lifecycle
• Handle questions, returns and complaints
• Communicate with external partners, service providers and suppliers
• Work closely with the Business Development and Logistics departments

Your profile:

• Have a technical background in the window industry or be a state-certified woodworker, master glazier or window technician
• Experience in window construction or the window trade required
• Fluent in French and/or Flemish (native or C2 level) with good command of English
• Strong communication skills with a talent for organization
• Be a reliable team player who works well under pressure
• Excellent knowledge of MS-Office

We offer:

• an exciting job in an innovative and international working environment
• short decision-making processes, open communication and room for implementing own ideas
• a modern workplace in the city centre of Stuttgart with ideal transport connections
• a variety of team events + internal training and development opportunities
• fresh fruit, smoothies and sponsored lunch 3x a week including TGIF-BBQ on our 300 sqm terrace
• corporate benefits: high-quality special discounts from well-known manufacturers and brand

You want to be part of our team? Then apply now! More than 90 colleagues in a dynamic team are already looking forward to meeting you!