Working Student - Customer Support (Nautical Science & Supply Chain Focus)

NautilusLog GmbH is an innovative maritime technology company dedicated to optimizing operational efficiency and compliance within the shipping industry. We are looking for motivated working students with a maritime background to support our Customer Support team.

• Provide 1st-level support, handling and resolving simple customer issues.
• Escalate technical and complex customer issues to the development and product team.
• Assist with customer onboarding, troubleshooting, and CRM communications.
• Contribute to our knowledge base, ensuring valuable support materials are available.
• Facilitate training and demo sessions for customers.
• Leverage your nautical expertise to support customers with vessel technical reports.
• Offer insights into maritime procurement and supply chain operations.
• Assist customers with digital maritime solutions integration and best practices.

• Maritime background required, preferably with sea-going experience.
• Strong communication skills in English (German and other languages are a plus).
• Experience with CRM software (HubSpot is a plus).
• Familiarity with ticketing tools (Atlassian suite: Jira, Confluence, etc.).
• Basic understanding of service management and Microsoft 365.
• Knowledge of vessel technical reports, maritime procurement systems, and supply chain processes.
• Problem-solving mindset with a proactive and customer-centric attitude.

• Subsidized JobTicket for public transportation.
• Subsidized contribution towards health, fitness, and wellness (Wellpass membership).
• An attractive location in the heart of the historic Speicherstadt.
• Weekly fruit supply and bi-weekly pizza lunch sponsored by the Digital Hub.
• Opportunity to write your bachelor’s/master’s thesis on company-related projects.

We are looking forward to your application!