Content Moderator Danish Speaking
Hybrid Working in Malta
Join a vibrant, international team in our Malta office, dedicated to making the internet a safer place for all.
My client is a fast-growing tech-company providing tools and services to online marketplaces around the world.
Our moderation teams are at the core of our business and essential to our success. We invest in our co-workers and love to see you grow with the company. In fact, 50% of our managers and experts started as content moderators.
We offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.
Tasks
- View and Reviewing user-generated content (e.g. sales ads).
- Supporting users and answer their questions via email.
- Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers.
- Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
- Collaborating with your team members
- Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears, and you know the users the best!
- Giving input on improvements of publication rules to improve user experiences.
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
Requirements
To succeed in this role, You are:
- Fluent in Danish and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Conscientious and reliable – commitment is one of our core values!
- Eagle eyed with great attention to detail.
- Caring about people – you will be working with securing the online safety our customers and their users.
- Ideally interested in marketplaces, shared economy and new technology.
- No previous experience is required
- Previous experience in content moderation, customer care and/or online business is a plus but no essential
Benefits
- Competitive Salary Pa Plus Relocation Allowance for flight + 1-2 weeks Free Accommodation + Working Hybrid or office + Performance Bonus twice yearly, + Private Health Cover + Discount Gym Membership + Free Transport to office + Working from home Allowance + + ++++ Fantastic career and other Benefits!!
- 1661,05 Gross per Month
- An opportunity to make a positive impact on the digital world, by making the internet a safer place.
- A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
- Career opportunities within a management or expert field.
- Additional vacation days.
- Free fruit, tea and coffee if you prefer working in the office.
- Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
- Free day transport to the office from certain areas within Malta.
- Team performance bonus and working from home allowance,
- Corporate discounts for gym memberships, shops and taxi's.
- Private Health Insurance, eye care tests, health and well-being professional support.
There will be a two stage interview process, Assignment and Teams Interview with HR and Customer Service Manager