Content Moderator/Customer Service German Speaking

Customer Support- German Speaking (Hybrid Working in Malta)

€20,700 Pa + Relocation Allowance + + Team Performance Bonus twice yearly +++ Fantastic Career and future

Join a vibrant, international team in our Malta office, dedicated to making the internet a safer place for all.

My client is a fast-growing tech-company providing tools and services to online marketplaces around the world.

Our moderation /Customer Support teams are at the core of our business and essential to our success. We invest in our co-workers and love to see you grow with the company. In fact, 50% of our managers and experts started as content moderators/Customer Support.

We offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.

Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.

Follow communication procedures and policies. Evaluate and make decisions in accordance with defined policies and guidelines

• Fluent in German and have good knowledge of English.
• Flexible and able to make quick decisions in a dynamic environment.
• Conscientious and reliable – commitment is one of our core values!
• Eagle eyed with great attention to detail.
• Empathy about people – you will be working with securing the online safety our customers and their users.
• Ideally interested in marketplaces, shared economy and new technology.
• Previous experience in content moderation, customer care and/or online business is a plus.
• No experience required as full training support

• Fantastic Salary and full Relocation Support
• An opportunity to make a positive impact on the digital world, by making the internet a safer place.
• A stimulating and rewarding job in a fast-moving, innovative, and international tech-company.
• Career opportunities within a management or expert field.
• Additional vacation days.
• Free fruit, tea and coffee if you prefer working in the office.
• Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
• Free day transport to the office from certain areas within Malta.
• Team performance bonus and working from home allowance,
• Corporate discounts for gym memberships, shops and taxis.
• Private Health Insurance, eye care tests, health and well-being professional support.
• Refer a friend bonus scheme.
• Comprehensive training and constant feedback.
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
• Relocation packages for international applicants.

The interview process will be completing of Online Assessment followed by a Teams interview with HR and Customer Service Manager