Global Support Manager(Ukraine)

Job Description

MGID was founded in 2008 and is one of the leading companies in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

MGID offers a range of integrated solutions covering the promotion process every step of the way; we offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands like Renault, Domino’s, Airbnb, PizzaHut, Qatar Airlines, and many others, including media organizations and web agencies.

MGID is:

• A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 70 languages;
• The winner of multiple AdTech awards for innovation and product quality;
• A workforce of 700+ employees operating from offices in the US, Europe, and Asia

What You Will Do:

• Work with clients’ requests via email, tickets and messengers.
• Work on moderation/post moderation of the websites according to the rules and requirements.
• Analyze the performance of the ads and provide suggestions on ad campaign optimization.
• Work on retention and increasing of clients’ loyalty.
• Work on individual tasks and team projects.
• Working with CRMs; Admin panels.
• Working on transferring clients to/from Success managers.
• Working on optimization of ad campaigns and upsell of clients.
• Support existing clients.
• Helping with KnowledgeBase for English language Pages.
• Working on the requests from current partners on WhatsUp, Telegram, Skype etc.
• Working on the requests from potential clients or current partners on Forums/TG channels/Facebook.

Requirements

Who you are:

• Interest in Native Advertising, with no prior experience in the field required.
• Interest in online advertising, the edtech market, and technologies.
• Ability to handle a large volume of information.
• Fast learner with the ability to adapt quickly.
• Quick reaction to market changes.
• Strong analytical and communication skills.
• Ability to meet deadlines and work effectively in a team.
• Capability to handle clients' complaints and issues.
• Experience in communicating with foreign customers is advantageous.
• Higher education, preferably a Bachelor's Degree in fields such as Philology, Marketing, International Relations, International Business, or a related field. Current university students in their final year are also encouraged to apply.

Languages proficiency

— Advanced level of English

— Proficiency in other languages will be a plus

MGID is an awesome place to work for those who share results-driven culture, passion for AdTech, innovation, and human focus. We set ambitious goals, approach challenges with enthusiasm, and value honesty, transparency, and empathy. We celebrate the diversity and the unique contributions of each individual. By embracing these values, we create a culture of excellence, creativity, and empathy. We are proud to be an equal opportunity employer.

Join us and unleash your full potential in a fun and rewarding environment!

Let's create better together.