Support Operator

Job Description

MGID was founded in 2008 and is one of the leading companies in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

MGID offers a range of integrated solutions covering the promotion process every step of the way; we offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands like Renault, Domino’s, Airbnb, PizzaHut, Qatar Airlines, and many others, including media organizations and web agencies.

MGID is:

• A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 70 languages;
• The winner of multiple AdTech awards for innovation and product quality;
• A workforce of 700+ employees operating from offices in the US, Europe, and Asia.

What will you do:

• Moderates and filters of clients incoming flow based on potential deposit, spend, clients product/ service and clients background;
• Reacts to clients FAQ and specific questions, registers system failures, bugs and moderations delays etc (to increase NPS, number of positive clients feedbacks);
• Escalates the issues (bugs and system failures) to the technical support team;
• Improves the clients knowledge of company's product;
• Maintains and updates the external clients' knowledge base;
• Supports internal clients with daily routine takes part in client’s reactivation;
• Proactively shares feedback and ideas with team members and / or Team Leader;
• Performs daily optimization of low spend clients through monitoring of clients spend and campaign activities

Requirements

Who you are:

• Solid knowledge of web-based and application software;
• Internet basics knowledge (online solutions, client-server connections, application development, etc.);
• Familiarity with SMM or SEO basics;
• Flexible work schedule;
• Ability to multitask and take initiative;
• Excellent verbal and written communication skills;
• Attention to details.

Will be a plus:

• Affiliate marketing basic knowledge;
• Understanding marketing analytics tools (Google Analytics would be an advantage);
• Understanding marketing/support software (e.g. CRM tools, helpdesk, live chat);

• Understanding advertising platforms (Facebook Ads, Google Ads, etc. would be an advantage).

  Languages proficiency:

• Upper-Intermediate English

  Join MGID, a company known for its results-driven culture and drive for innovation in AdTech. As part of our team, you will feel supported, connected, and have the flexibility you need to thrive in both your personal and professional life. We value your background, ideas, enthusiasm, and desire to improve every day.

  Get to Know MGID:

- A proprietary Highload service that delivers 185 billion advertisements to 850 million unique users in more than 60 languages

- The winner of multiple AdTech awards for innovation and product quality

- A dedicated team of 700+ colleagues operating from offices in the US, Europe, and Asia

- A passion for cutting-edge technologies and a seamless vertical structure that allows regional teams to exchange skills and development practices.

MGID is an equal opportunity employer. We value our colleagues for who they are, no matter what they look like, where they come from, or what language they speak.