Customer Service Concierge - German Speaking - UK or Switzerland Based (Hybrid Opportunity)

The Beyond Beauty Club is a supportive community for women to come together, learn, and grow. Our members are connected through a sense of sisterhood and empowerment. The club provides access to Hollywood's top cosmetic dermatologist and expert training materials, along with personal coaching and the opportunity to earn business certifications and additional income. Coupled with state-of-the-art manufacturing, ingredients, and high qualitative products.

The primary role of the Customer Service Agent is to provide exceptional customer service to both our Ambassadors and Simon Ourian M.D. skincare customers, to maintain excellent relationships, to ensure the brand image is protected at all times, to follow strategies to achieve consistency and create positive outcomes. Experience in the direct selling industry is a major asset.

Responsibilities include

• Assisting with the day-to-day operations in the customer service department.
• Establish the needs of Ambassadors and customers focusing on facts, avoiding assumptions combining a patient approach with a confident and friendly manner.
• Responding to customer service issues in a timely manner via all communication channels (telephone, email, WhatsApp, Chat Bot).
• Managing Ambassadors and customer expectations showing genuine empathy and following up effectively.
• Meet customer satisfaction goals.
• Maintaining accurate records and documenting all customer service activities.
• Highlight and address recurring enquiries.
• Handle complex and escalated customer service issues.
• Other ad-hoc teams to support the local team

• A minimum of 5 years of proven experience in a customer service position.
• A flexible approach and ability to multitask, adapt and problem solve.
• In-depth knowledge of customer service software, databases, and CRM Tools preferable Microsoft Dynamics BC and Zendesk.
• Proficient in all MS Office applications.
• Experience in use of social media platforms.
• Digital understanding and tech savvy.
• Outstanding written and verbal communication skills.
• Fluent in German and English.

What to expect:

• Competitive salary.
• Hybrid working model.
• Working with an Innovative international team, providing a unique opportunity to join a small, agile, growth-minded company to make a big impact in the future of the beauty industry.
• Having the opportunity to work closely with an international celebrity M.D. with an A-List clientele.

Equal Opportunities

Evermore we believe diversity brings benefits to our customers, our business, and our people. We are committed to being an inclusive brand and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Ready to join a global beauty conglomerate? Apply now!