Client Service Manager (CSM)

The Client Service Manager works as part of the International Programs Team—a team of 3-6 people, and reports to the Director of International Programs.

The CSM works to improve overall international programs, sell Spanish classes, tourism services, and ensure excellent program management.

The Client Service Manager works closely with international learners, clients, and volunteers providing in-country support, sales, client service, class scheduling, housing, travel, and responding to any other needs that clients have.

ADMINISTRATIVE WORK

This person is in charge of all participant management. This includes:
- Sales and client service
- Airport pick-up
- Orientation & Welcome
- Housing support and problem solving
- Sending emails, answering phones, and updating the CRM system
- Scheduling: Volunteers, Spanish classes, family-stays
- Travel details (Flights, hotel, arrival, departure, etc.)

There are also several reports and administrative tasks that the Client Service Manager assists with on a regular basis using Microsoft Excel: Monthly program registration, Weekly Arrivals, Families & Beds, Spanish class schedule, and participant feedback summary.

The CSM is also involved with collecting payments, basic
invoicing, and proactively liaising and working with the Academic and Accounting departments.

• Bachelor's degree in a related field
• Proven experience in client service or account management
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to manage details
• Bilingual: English & Spanish
• Positive personality with passion for traveling and helping others
• Excellent computer skills including Word and Excel
• Willingness to work Monday - Friday 7:00AM/8:00AM to 6:00PM with 1 hour for lunch; and whenever business needs dictate that the CSM should be present. Generally speaking, the CSM works every other weekend—normally alternating with one weekend off and the next weekend on; weekends require only Saturday or Sunday, but not both days other than at peak times of the year. Weekend and holiday hours are 9:00AM – 6:00PM.

• Competitive salary—a comfortable standard of living in Latin America
• Medical insurance reimbursement
• Paid holidays and paid vacation time
• Monthly bonus program
• Finishing bonus