CRM Solution Architect (m/f/d) 80-100%

Shape the Future of Customer Interaction

Are you passionate about bridging business processes with cutting-edge technology?

Our client, a leading organization recognized as one of the "Top 10 Employers" in Switzerland, is on the lookout for a CRM Solution Architect to join their team and revolutionize how they connect with customers.

As part of their ongoing digital transformation, our client operates a Microsoft Dynamics 365 CRM platform, integrated with multiple systems housing critical claims and contract information. This platform serves nearly 4,500 users and evolves continuously to keep pace with emerging needs.

If you’re driven by creativity, architectural excellence, and a passion for shaping the future of customer engagement, this is your challenge.

Join an interdisciplinary team where you’ll define and implement impactful solutions while collaborating with product owners, developers, and business stakeholders. As a CRM Solution Architect, you will:

• Design technical solution concepts for functionalities within the MS Dynamics CRM platform.
• Ensure feasibility, drive continuous improvement, and align technical strategies with stakeholders.
• Lead initiatives to enhance team efficiency and organizational effectiveness.
• Ensure compliance with security, regulatory standards, and sustainable solution design.
• Share your expertise with the team and actively promote the platform through product presentations.

Our client values motivated professionals who thrive in collaborative and dynamic environments. Ideal candidates possess:

• Strong knowledge of Dynamics 365 CRM and a deep understanding of business processes.
• A “can-do” attitude, self-motivation, and the ability to solve complex problems in an agile setup (Scrum/SAFe).
• Creativity and the ability to think end-to-end while designing pragmatic, sustainable solutions.
• Familiarity with technologies such as Power Platform, C#, JavaScript/TypeScript, Azure AppServices, and T-SQL.
• Hands-on experience with Azure, Dynamics 365 customization, and programming in C# is advantageous.

Be part of a culture that values innovation, inclusion, and personal growth. Our client offers:

• Flexible work arrangements: Hybrid model with up to 60% remote work.
• Opportunities for continuous learning and professional development.
• A modern workplace in Zurich with flexible working hours.
• A culture rooted in diversity, inclusion, and team orientation.
• Competitive compensation and a commitment to work-life balance.

Take the Next Step in Your Career

Are you ready to create impactful solutions and shape the future of CRM technologies? Join a forward-thinking team where your skills will make a difference.

Apply now—no cover letter needed! Share your motivation during a personal meeting and start your journey toward an exciting new chapter.