Book and Periodical Publishing

Lexxion Publisher

11-50

Germany

At Lexxion we are proud to serve as a specialist publisher for all stakeholders within the European Union. Based in Berlin, we offer legal journals, books, conferences and professional training in areas such as European Public Procurement, State aid and European food law.

We are looking for a **Customer Care Specialist** (m/f/d). Our aim is to fill this newly created position as soon as possible.

## Tasks

*   Be the first point of contact with existing and potential customers, to make sure their professional training and learning needs are met by Lexxion‘s products (events and publications).
*   Call customers to inquire about their training needs, but also to talk about topics that are relevant for the other departments, such as the conference or marketing department.
*   Will be mainly in contact with high-level legal professionals from all over the European Union to ensure that their training needs are met.
*   The position will involve sales, but the most important aspect is to help us understand our customers’ needs, be in contact with them and provide us with important information so that we can create the best (tailor-made) products for them. 
*   You'll spend most of your time on the phone calling our network.
*   Work closely with the events, marketing and database team to make sure that we can provide the best experience possible to our clients and can engage actively with our target audience.
*   Help us define a new position in the company.
*   Work independently with the database and cooperate closely with the database team.

## Requirements

*   Previous experience in working over the telephone, such as customer service or technical support.
*   Excellent interpersonal skills, and affinity to communicating with people, including over the telephone.
*   Preferably a higher education and a basic understanding of the European Union and its institutions.
*   Comfortable interacting with high-level professionals. 
*   Ability to quickly recognize important information during a conversation, inquire and follow up on it.
*   Excellent written and spoken English, fluency in German is a bonus but not a must.

## Benefits

*   Opportunity to bring in your own ideas to help us build and define a new department, whose job it is to make sure we have a direct line to our customers.
*   Supportive professional environment with a flat hierarchy which fosters self-initiative and provides the freedom to transform ideas into reality.
*   2-year fixed contract with potential for permanent employment in Berlin, Germany.
*   Competitive salary aligned with the applicant’s experience and qualifications.
*   Fulltime or parttime – the choice is yours. We are looking for the right person for the position, and can adapt the number of working hours to the preference of the candidate (at least 24 hours per week). 
*   Deutschlandticket (Public transport pass across Germany), welcoming office and international team.

**INTERVIEW PROCESS**

*   Introduction Chat (30 min; via MS Teams)

*   Participants: Björn von Winterfeld (Conference Manager & Team Coordinator).
*   Objective: Introduce Lexxion, discuss the position and team; share your experience, interest in and qualification for the position; share your preferred start date; address questions about the role and the company.2.Test Assignment (30 min; remote; unpaid)
*   Participants: Björn von Winterfeld and Ritva Itkonen-Dolic (Marketing Manager)
*   Objective: Demonstrate your ability to do a customer call.

*   Test Assignment Q&A, Line Manager and CEO Interview (1 hour; in person at Lexxion’s office in Berlin-Wilmersdorf)

*   Participants: Björn von Winterfeld, Chiara Gabellotto (Database Manager) and August Andreae (Managing Director)
*   Objective: Give and receive feedback on your test assignment ; discuss your qualifications, motivation, professional goals and fit with the company culture; talk in more depth about the position, the immediate and extended team you will be collaborating with; explore your management and interpersonal skills; discuss your preferred start date; possibly meet some of the team members in the different departments you will be working with.

*   Offer Talk

*   Participant: August Andreae
*   Objective: Discuss the exact offer; agree on start date and salary; clarify the onboarding process.

**INTERESTED?**

Please send your CV to Björn von Winterfeld, Conference Manager & Team Coordinator.

If you have any questions, please contact Björn von Winterfeld.

Employee

At Lexxion we are proud to serve as a specialist publisher for all stakeholders within the European Union. Based in Berlin, we offer legal journals, books, conferences and professional training in areas such as European Public Procurement, State aid and European food law.
We are looking for a Customer Care Specialist (m/f/d). Our aim is to fill this newly created position as soon as possible.
<h2 id="tasks">Tasks</h2>
<ul>
<li>Be the first point of contact with existing and potential customers, to make sure their professional training and learning needs are met by Lexxion‘s products (events and publications).</li>
<li>Call customers to inquire about their training needs, but also to talk about topics that are relevant for the other departments, such as the conference or marketing department.</li>
<li>Will be mainly in contact with high-level legal professionals from all over the European Union to ensure that their training needs are met.</li>
<li>The position will involve sales, but the most important aspect is to help us understand our customers’ needs, be in contact with them and provide us with important information so that we can create the best (tailor-made) products for them. </li>
<li>You&#39;ll spend most of your time on the phone calling our network.</li>
<li>Work closely with the events, marketing and database team to make sure that we can provide the best experience possible to our clients and can engage actively with our target audience.</li>
<li>Help us define a new position in the company.</li>
<li>Work independently with the database and cooperate closely with the database team.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Previous experience in working over the telephone, such as customer service or technical support.</li>
<li>Excellent interpersonal skills, and affinity to communicating with people, including over the telephone.</li>
<li>Preferably a higher education and a basic understanding of the European Union and its institutions.</li>
<li>Comfortable interacting with high-level professionals. </li>
<li>Ability to quickly recognize important information during a conversation, inquire and follow up on it.</li>
<li>Excellent written and spoken English, fluency in German is a bonus but not a must.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Opportunity to bring in your own ideas to help us build and define a new department, whose job it is to make sure we have a direct line to our customers.</li>
<li>Supportive professional environment with a flat hierarchy which fosters self-initiative and provides the freedom to transform ideas into reality.</li>
<li>2-year fixed contract with potential for permanent employment in Berlin, Germany.</li>
<li>Competitive salary aligned with the applicant’s experience and qualifications.</li>
<li>Fulltime or parttime – the choice is yours. We are looking for the right person for the position, and can adapt the number of working hours to the preference of the candidate (at least 24 hours per week). </li>
<li>Deutschlandticket (Public transport pass across Germany), welcoming office and international team.</li>
</ul>
INTERVIEW PROCESS
<ul>
<li>Introduction Chat (30 min; via MS Teams)
</li>
<li>Participants: Björn von Winterfeld (Conference Manager &amp; Team Coordinator).
</li>
<li>Objective: Introduce Lexxion, discuss the position and team; share your experience, interest in and qualification for the position; share your preferred start date; address questions about the role and the company.2.Test Assignment (30 min; remote; unpaid)
</li>
<li>Participants: Björn von Winterfeld and Ritva Itkonen-Dolic (Marketing Manager)
</li>
<li>Objective: Demonstrate your ability to do a customer call.
</li>
<li>Test Assignment Q&amp;A, Line Manager and CEO Interview (1 hour; in person at Lexxion’s office in Berlin-Wilmersdorf)
</li>
<li>Participants: Björn von Winterfeld, Chiara Gabellotto (Database Manager) and August Andreae (Managing Director)
</li>
<li>Objective: Give and receive feedback on your test assignment ; discuss your qualifications, motivation, professional goals and fit with the company culture; talk in more depth about the position, the immediate and extended team you will be collaborating with; explore your management and interpersonal skills; discuss your preferred start date; possibly meet some of the team members in the different departments you will be working with.
</li>
<li>Offer Talk
</li>
<li>Participant: August Andreae
</li>
<li>Objective: Discuss the exact offer; agree on start date and salary; clarify the onboarding process.
</li>
</ul>
INTERESTED?
Please send your CV to Björn von Winterfeld, Conference Manager &amp; Team Coordinator.
If you have any questions, please contact Björn von Winterfeld.

Customer Care Specialist (m/f/d) in Berlin (Fulltime/Parttime)

Lexxion Publisher logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.