OPERATIONS AND CUSTOMER SERVICE SPECIALIST

Your mission

• Processing leasing and financing applications - from checking the documents to preparing the final contract activation
• Guiding customers through the digital application process - e.g. support with questions, logging cases in CRM
• Checking documents and creditworthiness information - for completeness and plausibility
• Coordination with external partners (e.g. Schufa, banks, leasing companies) for smooth contract processing
• Customer support throughout the entire leasing life cycle - from application to vehicle delivery, contract changes to termination or damage reports in coordination with our leasing partners
• Processing incoming inquiries and tickets - independent resolution of inquiries and, if necessary, customer communication until clarification
• General back office and administrative tasks to ensure smooth processes in day-to-day business

Your profile

• Enthusiasm for new (financial) technologies as well as cars and customer service
• Completed commercial apprenticeship/studies or comparable qualification with experience in the areas of operations or customer service
• Experience in the car financing or leasing industry and an understanding of the associated processes is an advantage
• High customer focus and excellent communication skills, especially in direct customer contact
• Analytical thinking and solution-oriented approach, paired with a strong understanding of processes
• Confidence in using digital tools and a quick grasp of new systems
• You have at least C1 language skills in German and English?
• Optional: experience with Atlassian tools (Jira, Confluence) or Slack

Why us?

• Collaboration in a passionate team that wants to achieve great things through transparency, appreciation and respect
• We enable hybrid working: Onboarding and workshops on site in Berlin, Vienna and Zurich depending on the topic
• Brand new Apple workstation equipment
• Educational and relaxed after-work events with colleagues from the DACH region in Zurich and Berlin
• Attractive salary based on your experience and skills ## LeaseTeq is an innovative FinTech with Swiss roots and an international team of 40+ experts. Our software is revolutionizing car financing for car manufacturers, dealers, mobility platforms and banks. Thanks to our solution, customers can complete financing applications in just 15 minutes - making long waits and the tedious sending of documents a thing of the past.

Join a dynamic, technology-driven company - right now, in the exciting phase of our market entry in Germany.