Technical Consultant (Support)

Be part of a team developing highly available, scalable, and secure Identity and Access Management services using the latest technologies including cloud-ready architecture, the latest identity protocols and fraud/security prevention. Our UI and services are critical and used by millions of customers. We adopted agile processes to move fast. We consider our people the most important asset - we take the growth of our engineers seriously. The ideal candidate will have a strong educational and technical background. The engineer will be directly responsible for design development, testing, maintenance, and documentation of high-quality software components.

We seek a skilled and experienced "Technical Consultant(Support)" to join our dynamic team.

• Provide product requirements, integration needs via proactive communication.
• Checking the customer status and assisting them when necessary
• Determining the needs of the customer
• Examination of problems on the customer side and analyzing the problems by contacting the customer
• Providing solutions by contacting the German office when necessary
• Making customer visits when necessary, determining problems on the spot, performing maintenance work and solving the issues at hand.

• Bachelor's degree in computer science, information technologies, statistic and mathematics or relevant fields,
• Experience and knowledge of database technologies (SQL),
• Effective oral and written communication skills,
• Ability to act as a bridge between customers and developers according to customers' needs,
• Fluent in English, German is a plus,
• Knowledge of software development is a big plus.
• Keywords: customer management, escalation management, project management, negotiation

Nice to have;

• Experience with DevOps (Kubernetes, AWS)
• Backend development experience or know-how.
• Android/iOS development experience or know-how.

Today, KOBIL solutions are the standard for digital identity and highly secure data technology. Founded in 1986, the ever-expanding KOBIL Group, headquartered in Worms / Germany, is a pioneer in the smart card, one-time password, authentication and cryptography sectors. The focus of the philosophy is to enable a consistent Identity and Mobile Security Management on all platforms and all communication channels. Nearly half of KOBIL’s employees work in development, including leading cryptography specialists. KOBIL plays a key role in the development of new encryption standards. Commerzbank, Dropbox, Airbus, ING, DATEV, German Bundestag, Migros Bank, Societe Generale, UBS, ZDF and many others rely on KOBIL

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email us for other accommodation options.