Dutch Advisor (Flight & 2 months accommodation assistance)

• Helping Customers: You’ll handle customer inquiries over the phone, email, or chat, advising them on solutions and ensuring they’re satisfied with our service.
• Documenting: Record each case in our system, so we have a clear history of every interaction.
• Problem-Solving: Work to resolve issues quickly, meeting our performance goals. If something urgent comes up, flag it with your supervisor right away.
• Teamwork: While you’ll need to work independently, being a team player and communicating well with others is key.
• Keeping Standards High: Aim to meet our quality standards in every interaction and ensure you’re hitting targets for response times and resolution rates.
• Flexibility: Be open to taking on extra tasks that help the team or our clients, and stay engaged by attending training sessions when needed.

• We’re flexible, with part-time options (minimum 20 hours per week), but you’ll need to commit to full-time hours during your first two months for training.
• If you’re not a native speaker, you’ll go through a language assessment.
• Language Skills: You should be at least B2 level or better Dutch and B1+ in English, so you can handle documentation and system logging.
• Experience: Experience in outsourced customer service is a plus, but not a must.

Location:

• Riga, Latvia
• After your first three months, there’s an option to work from home at least two days a week, especially if you’re on a late shift ending after 9 pm.

• Relocation Package: We’ll cover your flight and 2 months of accommodation provided by Jobsquad.
• Comprehensive Health Insurance: Coverage for you and your family, including routine check-ups, dental, vision, prescriptions, and mental health support.
• Training & Development: Start with paid training, and keep growing with access to 5000+ free courses through our platform, especially in cutting-edge technologies.
• Work-Life Balance: Enjoy 4 weeks of paid vacation each year, and a supportive work environment with regular team-building events and wellness activities.
• Additional Perks: Language courses, fitness programs, discount card.

Salary

€1,500 to1,700 depending on your experience it can be discussed.