Customer KPI Analyst

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For our client from the insurance sector based in Zurich, we are looking for an experienced and motivated Customer KPI Analyst.

Your task:

• Drive customer-centric insights that support cross-functional stakeholders
• Lead the automation and AI-based transformation of customer KPI reporting
• Manage the end-to-end process of customer KPI data: collection, maintenance, modelling, forecasting, and reporting
• Deliver timely, accurate KPIs for business reviews, target setting, and ad hoc strategic needs
• Ensure seamless data flow between internal platforms and reporting systems
• Translate data into actionable business recommendations
• Integrate customer KPIs with financial data to enhance business relevance
• Maintain a central, accessible KPI database and align reporting with the business calendar
• Support scenario planning and predictive modelling efforts
• Stay current on best practices in customer metrics, automation, and analytics

Your profile:

• 5–8 years of experience in data analytics with a focus on customer KPIs
• Degree in Business, Data Science, Psychology, Behavioural Science, or a related field
• Proven ability to translate analytics into business impact
• Hands-on experience with AI-driven automation and reporting solutions
• Advanced knowledge of data tools (e.g. Excel, SPSS) and statistical techniques
• High attention to detail and data accuracy
• Experience in international, cross-cultural environments
• Ability to connect customer and financial performance metrics
• Strong communication and stakeholder management skills
• Fluent in English