IT Support Engineer

H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.

Job Overview

We are looking for a reliable and motivated IT Support Engineer to provide technical assistance to our employees and ensure smooth IT operations. The ideal candidate should have a basic understanding of IT systems, networks, and troubleshooting.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Install, configure, and maintain laptops, desktops, and printers
• Troubleshoot system, email, and connectivity issues
• Manage user accounts, passwords, and access rights
• Support onboarding/offboarding (device setup, access provisioning)
• Escalate complex issues to senior IT staff when needed
• Maintain documentation of issues and solutions

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in IT support or helpdesk role
• Basic knowledge of Windows OS, networking (TCP/IP), and Microsoft Office
• Familiarity with Active Directory is a plus
• Good problem-solving and communication skills

Preferred (Nice to Have)

• Certifications like CompTIA A+ or similar
• Experience with ticketing systems