Head of Success (Bilingual ES/EN)

Dream of working remotely for an US-based company with an international vibe and a young, energetic team as a talented bilingual Spanish and English speaker Head of Success to help manage dynamic account managers’ team and professionals ? This 100% remote role offers an attractive salary, growth opportunities, and the chance to tackle exciting challenges. If you're full of energy, thrive in a fast-paced environment, and are ready to lead with a results-driven mindset, expertise in client success, we want you!

Founded in 2019, this fast-growing US-based company is a leading platform specializing in building high-performing remote teams across architecture, engineering, sales and marketing, admin and accounting, and software development for top global companies. With a team of 500 employees worldwide and over 200 services offered, they are still growing! Their mission is to connect top-tier talent from around the world with innovative businesses, fostering customer success and seamless collaborations beyond geographical boundaries! Driven by a vision to build a brighter future for humanity, they unite remote professionals to collaborate on meaningful and passionate goals.

Key Responsibilities:

1. Manage and Supervise the Account Managers Team & Professionals: Ensure the achievement of goals and targets while fostering an environment of continuous growth and improvement.
2. Training & Mentorship: Develop and implement training programs that empower your team members to reach their full potential.
3. Motivation & Recognition: Drive team performance through incentive programs, recognition, and maintaining a high-energy, high-performance culture.
4. Business Development: Identify new business opportunities and potential markets, driving growth and increasing the company’s reach.
5. Market Analysis: Conduct market and competitive analysis to understand both opportunities and challenges, crafting strategies to capitalize on them.
6. Client Negotiations: Lead and participate in negotiations with key clients, ensuring favorable outcomes for the company.Customer Success Strategy & Management: Develop and implement strategies to optimize client relationships, enhance account management, and drive customer satisfaction, while identifying new opportunities and addressing potential challenges to ensure long-term success.

Qualifications :

1. Bilingual (ES/EN): Advanced proficiency in both English and Spanish is required, with exceptional negotiation skills in both languages, crucial for client success management.
2. Leadership & Results-Oriented: Proven ability to lead and inspire high-performing accounts teams, manage strategic projects, and deliver outstanding customer success outcomes in high-pressure environments.
3. Strategic & Analytical: Strong strategic thinking and analytical skills to identify challenges and develop innovative, data-driven solutions that foster business growth and enhance client success.
4. Commercial Experience: Extensive experience in upselling negotiations, successful booking strategies, and cultivating long-term, positive client relationships.
5. Tech-Savvy: Proficient in using tools like Excel to track and analyze the performance of account management teams, ensuring alignment with business objectives.
6. Commitment to Success: The ideal candidate places professional success as a top priority, even in challenging personal circumstances. Willingness to travel to the U.S. twice a year is required.

Experience:

1. Proven success in leading and managing high-performing account manager teams, driving exceptional results in customer satisfaction and retention.
2. Strong ability to develop and implement customer success strategies, ensuring long-term partnerships and growth.
3. Academic background is not a constraint—Communications skills, experience, leadership, and strategic vision are the key factors.
4. Expertise in corporate sales, upselling, bookings, and creating tailored strategies to foster client success and increase revenue.

Work Condition :

1. Work from Anywhere, Monday to Friday – 40 hours per week, with a fixed schedule from 9 AM to 5 PM US Central time.
2. This role includes exciting business trips to the U.S. twice a year, giving you the chance to connect with our dynamic team in person and experience the energy of working in the States firsthand.
3. Start Date: ASAP, but flexible for the right candidate.

Compensation:

1. Base salary: $48,000 per year ($4,000/month)
2. Variable pay: $36,000 per year ($3,000/month)
3. Total potential earnings: $84,000 per year

Ready to Take the Leap?

If you're excited about the opportunity to join a fast-growing, mission-driven company with a global presence, we’d love to hear from you! Come bring your expertise in client success, bilingual Spanish and English skills, and dynamic energy to lead our team to new heights. This is your chance to embrace an inspiring challenge, enjoy a competitive salary, and grow in an environment that values innovation and collaboration. Apply today and be part of shaping the future of success—remotely, passionately, and globally!