Mobility Advisor - Customer Success and Fleet (German-Speaking)

At Gowago, we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company, we are a team of 50 enthusiastic and talented people from diverse backgrounds, all working together on the next generation of car ownership. Our office in Zürich, Switzerland, is always buzzing with ideas on how to improve our customers' experience and innovate the industry.

We are currently seeking for a Mobility Advisor - Customer Success and Fleet to join our team. This position offers a unique opportunity to enhance the mobility of Gowago customers by advising them in the journey on the road. At Gowago, you’ll be part of a team focused on delivering exceptional service, while ensuring that our customers’ needs are met with efficiency and care.

Join us and be a part of the exciting journey as we reshape the future of car ownership.

Location: Downtown Zurich
Job Type: Fulltime
Availability: 80-100%

• Analyze and resolve customer issues related to our complex products and services, ensuring clear communication.
• Document all customer interactions in our CRM system, ensuring all relevant details are recorded accurately.
• Onboard customers to our on the road experience and help them have the best journey with their car.
• Collaborate with different stakeholders, to ensure efficient case solving.

• German mother tongue (Essential)
• Fluent in English (Required)
• Available for 80-100%.
• Strong communication skills.
• Ability to manage multiple tasks and prioritize customer needs.
• Self-motivated, dedicated, and able to work independently in a fast-paced, start-up environment.

Good to Have:

• Conversational French (Preferred)
• CRM experience (Preferred)
• Knowledge of car ownership and a passion for cars.

• A collaborative, start-up atmosphere with supportive colleagues.
• Opportunity to gain hands-on experience in customer escalations and CRM use.
• The opportunity to develop your career in customer success and collaborate on projects.
• Exposure to a diverse and dynamic work environment.
• A central location in downtown Zurich with hybrid working arrangements.

Help us make people move with a smile!