Customer Service Pharma - Sample logistics for patients

12 months Contract │ Part-remote (office Tue & Thu) │ Start 01 Sept or 01 Oct 2025

Why this role?

We are recruiting on behalf of a leading global biopharma company to strengthen its European Cell-Therapy Operations. If you’re early in your career, passionate about customer service & logistics, fluent in German and English (French a plus) and eager to grow in a purpose-driven environment, this is your chance to make an impact in life-saving therapies.

What you’ll do

• Be the single point of contact for treatment sites, scheduling patient-specific manufacturing slots and keeping all stakeholders in sync
• Own the end-to-end customer experience – from first schedule creation to real-time portal support
• Troubleshoot & resolve logistics challenges, coordinating exception processes (returns, replacements, OOS) calmly and proactively
• Maintain accurate master & transactional data in the scheduling and account-management systems
• Collaborate cross-functionally, leading or contributing to tactical meetings and improvement projects as operations allow

What you bring

• > 3 years’ experience in customer service, call-centre operations, logistics, supply-chain or related field
• Proven ability to juggle priorities in a fast-paced setting, remaining customer-centric and detail-oriented
• Strong communication skills in English & German; French nice to have
• A self-starter mindset, ownership, and a collaborative spirit
• Bachelor’s degree (or equivalent professional experience)

What’s in it for you?

• Contribute to cutting-edge cell-therapy treatments that change patients’ lives
• Gain exposure to a global supply-chain network and diverse cross-functional teams
• Develop your career in a high-growth biotech environment with mentorship and project opportunities