Onboarding (Implementation) Manager (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

We’re looking for an Onboarding (Implementation) Manager (f/m/d) to drive rapid onboarding and activation for small to mid-sized customers at Moss. You’ll work closely with Sales, Product, and Customer Success teams to ensure a smooth, scalable onboarding experience—focused on quick product adoption and seamless integration.

You’ll take charge of the end-to-end customer journey, optimizing workflows, automating processes, and minimizing time spent on emails and meetings. With your expertise in our product and integrations, you’ll guide customers to full platform adoption in record time.

Here's a bit more on what you can expect to be doing day-to-day:

• Manage the end-to-end implementation and activation of a high volume of new customers efficiently and effectively.
• Gain a thorough understanding of customers’ workflows, pain points, and priorities to deliver customized setups that focus on implementing key features for customer success.
• Develop and refine scalable processes and automated workflows for onboarding, utilizing tech-enabled solutions to maximize efficiency.
• Monitor customer engagement and activation metrics, proactively reaching out to those falling behind to keep rollouts on track.
• Become a subject-matter expert on Moss’ suite of products across all our three active markets (Germany, Netherlands, UK), including integration and configuration capabilities.

We think you’ll need the following experience and qualifications to succeed in this role:

• Prior experience in running streamlined implementation processes in a client facing B2B setting.
• Fluent in both German (C2) and English (C1).

In addition, here are the skills and attributes we are looking for:

• Multi-tasker: Excel in a fast-paced, high-volume environment, managing multiple accounts and tasks with ease.
• Customer-Centric: A strong commitment to understanding and prioritizing customer success, with comfort using calls as the primary communication method.
• Tech-Savvy: Proficiency with CRM tools, automated workflows, and data-driven decision-making to streamline processes and enhance customer outcomes.
• Problem Solver: Approaches challenges with a solution-focused mindset, creatively addressing customer needs and overcoming obstacles.

Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

• Top-of-market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.