Boardwise GmbH
Boardwise GmbH

L1 Support (m/f/d)

Remote
Employee
Software Development

Your mission

  • First point of contact for customer inquiries
  • Clear, friendly, and structured communication with customers
  • Analysis and resolution of incoming customer support tickets
  • Support with questions regarding software configuration
  • Identification of issues and collection of relevant technical information
  • Recognizing when escalation to Level 2 support or the Product team is required
  • Structured documentation of issues and solutions
  • Ensuring high customer satisfaction through timely communication

Your profile

  • Excellent communication and problem-solving skills
  • Customer-oriented and structured way of working
  • Strong troubleshooting mindset – passion for identifying root causes
  • Ability to work both independently and as part of a team
  • German at native or fluent level
  • Good English skills

Nice to have (not required):

  • Basic understanding of web applications
  • Basic knowledge of M365, APIs, and HTTP status codes
  • Experience with software configuration and Identity & Access Management
  • General awareness of security best practices (passwords, phishing, secure device usage)

    Why us?

  • 100% remote work and full flexibility over your schedule
  • A transparent, trust-based culture in an international SaaS scale-up
  • Modern tools, data-driven processes, and fast decision-making
  • 2–3 offsites and workshops per year for strategy, connection, and team spirit
  • High level of autonomy and clear development paths
  • The opportunity to actively shape a fast-growing SaaS company
  • Steep learning curve in customer success, onboarding, software processes & content creation
  • Close collaboration with our Customer Success and Product teams
  • Flexible working hours

    Please send your application to [email protected]

Updated: 3 minutes ago
Job ID: 15752719
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Boardwise GmbH

51-200 employees
Embedded Software Products

Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the ad…

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  1. L1 Support (m/f/d)