Technical Manager, Professional Services
About Us
Extropy Advisors is an advisory firm in the finance digital transformation space founded in 2014. Our mission is to help organizations navigate successfully through the financial digital transformation journey, reach exceptional performance, and develop the processes and culture for long-term continuous improvement. Core to our business is strong reseller and professional services partnerships with carefully selected technology platforms and service providers. We are a certified women-owned small business that believes in empowering organizations of all sizes to transition into an automated, paperless environment to improve the efficiency and accuracy of workflows, while freeing-up valuable human resources from routine mundane tasks and reassigning them to focus on more strategic assignments through thoughtfully planned change management practices.
Our Core Values
Commitment
Unwavering commitment to ensuring our customers' success throughout their digital transformation journey, tailoring strategies for growth and excellence.
Ingenuity
Driving client success with creative solutions, staying at the forefront of digital finance through continuous learning and innovation.
Collaboration
Enhancing client outcomes by promoting internal collaboration and breaking down silos for a unified and effective digital transformation.
Leadership
Cultivating leadership in change management, supporting clients to effectively communicate and lead, and ensuring maximized results in the digital era.
Tasks
Role Overview
As the Technical Manager within the Professional Services organization, you will oversee the performance, development, and delivery quality of our Solution Consultants and Solution Architects. This leadership role is responsible for driving consistency, improving technical execution across projects, and ensuring that both functional and technical consultants are equipped to deliver high-impact results. You will work closely with the Director of Professional Services, client delivery leads, and platform partners to align the technical team’s capabilities with business goals.
Key Responsibilities
- Team Leadership & People Development
- Manage a team of Solution Consultants and Solution Architects, providing coaching, mentorship, and career development.
- Conduct regular 1:1s, performance reviews, and support professional growth plans.
- Promote knowledge sharing, collaboration, and technical excellence across the team.
- Technical Delivery Oversight
- Oversee technical quality and consistency across implementation, integration, and post-implementation optimization projects.
- Partner with project managers to assign the right technical resources and balance workload effectively.
- Participate in technical escalation support, guiding the team through complex customer scenarios.
- Best Practices & Continuous Improvement
- Define and maintain implementation best practices, technical documentation standards, and reusable solution components.
- Collaborate with Architects to standardize approaches to configurations, customizations, and integration patterns.
- Identify training needs and coordinate cross-skilling within the team (e.g., Basware Insights, P2P modules, API use).
- Strategic Collaboration
- Work with the Director of Professional Services to align staffing with project pipeline and delivery priorities.
- Contribute to service offering development, especially as Extropy expands into new technologies and platforms.
- Interface with product and platform partners (e.g., Basware, Esker) to stay ahead of roadmap changes and ensure knowledge readiness.
Requirements
Required Qualifications
- 10+ years in SaaS, P2P, or FinTech implementation or support roles, with 5+ years in a team lead or manager capacity.
- Strong working knowledge of platforms such as Basware, SAP, Coupa, Esker, and others.
- ERP/SAP experience is essential.
- Understanding of ERP integrations and configuration workflows.
- Familiarity with change management, Agile delivery, or post-implementation optimization services.
- Experience managing technical teams in a Professional Services or client-facing environment.
- Strong project collaboration and escalation handling skills.
- Excellent interpersonal, written, and verbal communication skills.
- Commitment to mentoring and developing high-performing technical talent.
- Bachelor's degree in a related field.
