Customer Care Agent with German

Work location: Zielona Góra / PL (Hybrid work model)

FULL-TIME

start date: from 5th of May

WHAT YOU WILL DO:

Are you looking for an exciting challenge and a diverse range of tasks? Then you are just right with us!

As a customer advisor you will take care of all matters relating to product enquiries, orders, returns and complaints. In doing so, you will provide our customers with advice and support in the written and phone correspondence, while making sure to process their concerns in a quality-conscious manner right from the start. You also get involved in our evaluation management and help us to deliver first-class customer service!

WHAT YOU BRING IN:

• EXPERTISE. You already have experience in the field of customer care or would like to start your career after completing your commercial training.
• CUSTOMER SAVVY. You always find the right words and know how to turn our customers into fans.
• LANGUAGES. Your German is fluent and English is at communicative level.
• TEAM SPIRIT. You are open-minded and want to join our team and become part of the expondo community!
• DEVELOPMENT. You like technical devices and are willing to familiarize yourself with our broad product portfolio.

WHAT WE PROVIDE:

The DEVELOPMENT of each exponDOer is of the upmost importance to us:

• You will be assigned to a buddy, who will support, advise and simply be there during there for you during the first weeks of the onboarding.
• Your opinion makes a difference, and you will help us to shape with us expondo’s future.
• We provide learning & development opportunities to promote your constant development.

We offer all our employees the FREEDOM to work how it is best suited to their needs:

• Whether it will be work from fully from the office or a hybrid, we will provide the needed hardware to work in comfort.
• We provide flexible working hours
• We trust our employees to make informed decisions, and your contributions will have a direct impact on our projects and overall success.

The expondo group is an international e-commerce company with more than 300 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland and China. Our focus is to provide our customers with an appropriate and scalable service.

To be a part of the extended expondo community is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. Our purpose is to empower DOers.

In our CULTURE we respect our employees’ needs and care for each other:

• We care about everyone’s physical and mental health, and that is why we provide the best possible conditions for a sustainable work-life balance.
• You will be a part of a diverse team in which good humour, mutual support and respect are highly valued

It’s time to get it done with expondo and the time is now.