Lead Account Manager

About the Client
Our client is a dynamic fintech company offering innovative payment solutions. With a focus on seamless transactions, they provide a free business account to help expand your company's reach. Known for its client-oriented approach, it ensures transparency with no hidden fees and supports businesses in simplifying their growth process.

Position: Lead Account Manager

Role Overview
As the Lead Account Manager, you will lead the account management team, overseeing the client portfolio to ensure satisfaction and growth. This role is pivotal in driving the success of both the team and the company.

Location

• Riga, on-site

Key Responsibilities

• Lead and mentor the account management team to achieve company objectives and enhance client satisfaction.
• Develop and implement strategic plans to optimize customer success and retention.
• Manage and expand the client portfolio, ensuring high levels of engagement and satisfaction.
• Collaborate with cross-functional teams to improve service offerings and address client needs.
• Analyze market trends and client feedback to inform strategic decisions and drive continuous improvement.
• Report directly to senior leadership on team performance and client insights.

Requirements

• Minimum of 3+ years in a leadership role within Fintech.
• Proven track record of managing and growing client portfolios in the fintech industry.
• Strong understanding of industry trends and regulatory requirements.
• Excellent organizational and leadership skills with the ability to inspire and motivate a team.
• Fluent in Russian and English.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.

Benefits

• Competitive Salary
• Opportunities for career advancement and professional growth within a leading fintech company.
• Dynamic Work Environment: Be part of a fast-paced, innovative company that values creativity and collaboration.
• Comprehensive Benefits Package: Includes health insurance, paid time off, and other standard benefits as per Latvian regulations.
• Cultural Diversity: Experience a multicultural work environment that encourages diversity and inclusion.

Join us and become a part of an innovative team. This is a unique opportunity to grow with a leading fintech company and make a significant impact.