Digital Pathology Support Engineer (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

We are currently looking for a digital pathology support engineer (m/f/d). In this role you will support digital pathology customers for both hardware and software related topics. You will also go on customer premises to resolve issues, where required.

• You are responsible to support digital pathology customers – for hardware, software and integration related topics
• You are responsible for remotely monitoring the equipment on customer site
• You work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems.
• You clarify requests from customers and coordinate the required next steps
• You will carry our remote support and troubleshoot, but also go on short-notice on customer’s premises where required

• Bachelor/ master’s degree in biomedical, electronics, mechanical or similar engineering or equivalent qualification
• You have 3-5 years of experience in service microscopy / digital pathology
• Hands-on experience with an opto-mechanical, electronic systems and software
• Interest in Modern Tools: Motivation to learn modern technologies and tools such as remote monitoring tools, integration engines, cloud technology, and internal software products.
• Experience in technical after-sale service environment / organization including field service and direct customer communications is a plus
• Excellent communication skills and willing to work in a service role with focus on customer satisfaction
• You ideally have experience in analytics for proactive services

• Flexible working hours, 50% remote work possible
• 30 days of holiday per year
• 13,5 salaries a year
• Modern office and inspiring working environment
• Subsidized meals in the neighborhood of our office (Stadtküche)
• Public transport ticket (100% subsidized) or free parking space
• Bike leasing
• Subsidy fitness first gym
• Employee Assistance Program to support your health, mental and emotional well-being
• Comprehensive company pension scheme
• Joint company events and activities

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.