Team Lead Customer Care

As Team Lead, you will oversee day-to-day operations, workforce planning, quality assurance, and continuous improvement. You’ll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey.

• Lead and coach a multilingual support team in a high-volume, service-driven environment

• Manage KPIs, quality standards, and team performance

• Resolve complex customer issues and handle claims escalations

• Optimize processes and support the onboarding and training of new team members

• Collaborate with cross-functional teams including logistics, sales, and finance

• Champion a customer-first culture and contribute to overall customer success strategy

• 3–5 years’ experience in customer care, including 1–2 years in a leadership role

• Strong communication, coaching, and people management skills

• Proven track record in B2B customer support, ideally in the automotive or tech-enabled sectors

• Comfortable working with tools like Zendesk, Salesforce Service Cloud, or similar platforms

• Fluent in English with at least one of the following languages: German, French, Spanish, Italian, Dutch or Portuguese

• Hybrid working model

• Opportunity to build and lead a large international team

• Be part of a digitally-driven, innovative business transforming the automotive wholesale

space

• Collaborative and fast-paced environment

Interested in joining a team where customer excellence meets innovation?

Apply now or contact us directly to learn more about this exciting opportunity with our client