Customer Operations Specialist - French speaking

The Ergobaby Family includes the brands Baby Tula, Ergobaby and Belly Bandit and has approx. 70 employees in Europe with a HQ in Hamburg and up to 200 employees globally. We take pride in providing the products, knowledge and community to help parents and young families thrive. To find out more about Ergobaby behind the scenes, take a look at #teamergobaby on IG.

We have a new vacancy starting as early as July 1st in our Customer Operations Team. The team currently has 9 team members from various nationalities (our company language is English) in our Hamburg office in Hamburg-Ottensen.

We operate flexible working time and a hybrid policy that allows for a flexible allocation of home and office days with up to 40 days remote/quarter (full-time equiv., this averages at 1.5 days office per week if you factor in vacation and avg. bank holidays).

The position is for a B2C Customer Operations Specialist for the French/BeLux market and requires fluent French language skills (C1 level or native) as well as either English or German to a business fluent level.

Pay band for this position is 38.000 EUR - 45.000 EUR (gross) depending on experience at 100% (40 hrs/week) but we are open to consider part-time (20 hrs or more) and job sharing as well.

This is an unlimited contract.

Responsibilities of this role would include:

• Responding to Customer inquiries in our CMS (Zendesk), ensuring a high customer satisfaction
• Manage communication between customers on the phone and via email
• Assist end-consumers with product queries/use, warranty issues and processing returns
• Enter orders in an accurate and timely manner
• Working closely and proactively communicating with internal departments like sales, finance and supply chain

Who we are looking for:

• Excellent team player - at Ergobaby and particularly in this team, our attitude is team goals first. We live by our core values #wewinasateam #wevalueeachother #weloveergobaby #wegetshitdone #wearecuriouslearners
• Speaker of French language (C1 or native) and at least one of English or German, any other European languages considered a plus (e.g. Dutch, Swedish)
• Ability to work independently and prioritize tasks
• Empathy and ability to go the extra mile for our customers
• Problem solving ability and “can-do” attitude
• Previous customer service experience or a desire to start in this field
• Optional: Experience with Zendesk or comparable systems

Some of our other perks include:

• 30 days holiday (5-day week) + 24/31st off, between 1-3 days company given for the Christmas break (varies yoy), Juneteenth (19th June) off.
• Possibility for Workation in EU
• Bike Lease/Job Rad
• Discounts "Corporate Benefits"
• 50% Discount on Ergobaby and Baby Tula products.