Support Engineer (m/w/d)

EoT Labs and flagship project peaq were founded under the belief that a better trajectory for humanity exists. We’re focused on harnessing the power of modern technology to build a global, borderless, machine economy that works for all humans on earth – the 100%, not just the 1%.

Today, more than 20 industries are already being positively shaped by this next generation of apps built on the peaq network. This is an opportunity to join a team of performance-driven entrepreneurs, engineers, and creatives, on a mission to unlock the Age of Abundance.

Responsibilities

• Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
• Monitor for insecure conditions and design fallback systems to support the stability of the network.
• Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
• Respond to security alerts and incorporate incident response management.
• Fixing issues and communicating back to the community.
• Working on answering simple support requests from potential customers about peaq service.
• Liaising between the tech team and the community and ecosystem projects.
• Setting up a local proxy to debug outgoing Web3 requests.

Basic Qualifications & Requirements

• Provide first and second-level support for blockchain.
• Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.
• Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.
• Help users with transaction management and anomaly detection within blockchain transactions.
• Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly
• Interest in Cryptography skills.
• Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).
• Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.
• Professional working knowledge of English language.
• Customer handling experience.

Benefits

• Remote first. You’ll be joining a team working from all over the world.
• Flexible working arrangements. Create your own journey with flexible working schedules and locations.
• The opportunity to build and contribute to high-impact projects in a new industry that will positively shape the lives of hundreds of millions of people.
• High growth potential. Room to grow professionally, while learning new skills and working at the cutting edge of the decentralized Machine Economy.
• A warm and open culture at an international organization with team members from all four corners of the globe.
• An environment that values autonomy, team spirit and open communication.

We look forward to building the future with you.