Job Summary: The Patient Care Coordinator/MA role is responsible primarily for all tasks involved with, but not limited to direct patient interaction, as well as the operation of Z-Wave Pro for the purposes of Injury Repair, and Circulation. Duties include assisting with patient checkout, prescription review, submission, post-care follow-up where appropriate, pre-appointment review, chart accuracy, as well as other assigned tasks.

Duties/Responsibilities:

· Pre- and Post-consultation duties with patient
· Prescription review/Q and A with patient (and provider if necessary)
· Sending provider-approved prescriptions to appropriate pharmacy
· Sending post-care treatment plans to patient where appropriate
· Connecting with patient at regular intervals post-care to ensure satisfaction and alignment
· Develops and collaborate with management/leadership on missing items and objectives, as recommended or from patient feedback
· Pre- and post-appointment chart review for accuracy and compliance
· Full understanding and utilization of Z-Wave Pro for injury repair for male and female patients · Performs other related internal and customer service duties as assigned
· Performs blood draw duties as needed in clinic
· Assist providers with pellet insertion procedures
· Perform hormone and wellness injections for patients as needed

Required Skills/Abilities:

· Excellent verbal and written communication skills · Knowledge, understanding, and implementation of company’s Core Values and Mission · Excellent organizational skills and attention to detail · Strong analytical and problem-solving skills · Proficient with required software for organizational use · Ability to draw blood in office

Education and Experience:

· High School graduate or equivalent.

Physical Requirements:

· Prolonged periods of sitting at a desk and working by computer and phone · Operation of Z-Wave Pro Shockwave Device

_Best fit for this role: If you can commit to and live with our core values and the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you’re not willing or able to participate with us at this level, we are not a good fit for you. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.”We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles:_