Application Support Engineer - fully remote (m/f/d)

You’ll be working for eGroup Technologies, which is an IT-subsidiary of the ebuero AG. ebuero AG is the leading provider of virtual office services in Europe. We develop and operate a Software-as-a-Service platform to provide tens of thousands of freelancers and small businesses customers across Europe with remote secretarial and new work solutions. Our mission is to give people the space to focus on what they are best at.

We’re looking for an enthusiastic Application Support Engineer (m/f/d) who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team.

If you're passionate about troubleshooting, collaborating closely with experts, and contributing to meaningful solutions, this could be the role for you!

Your Mission:

As an Application Support Engineer, you'll play a critical role in supporting our in-house SaaS Remote Secretary Solution and ensuring our operations run smoothly:

• Provide second-level support for our proprietary SaaS solutions
• Troubleshoot and resolve application issues reported by internal users
• Work closely with development teams to identify and resolve bugs
• Monitor application performance and proactively address potential issues
• Assist with software updates, deployments, and configurations
• Document support processes and maintain records for issue resolution
• Participate in training to stay current with application features and best practices
• Oversee service provider management and escalate issues as needed

Your Profile:

We’re looking for someone who brings expertise, enthusiasm, and a collaborative mindset:

• 3+ years of experience in IT
• Basic knowledge of SQL, web technologies, and scripting languages
• Familiarity with ticketing systems and managing support tickets
• Good communication and interpersonal skills
• Experience managing relationships with service providers
• Solution-focused, process-oriented approach to work
• Fluency in English (C1 level or higher) is required

Your Benefits:

• Attractive salary and an open-ended employment contract
• Flexible working hours and options for mobile working
• Choose to work in our Berlin or Nürnberg office, or fully remote from a location within Europe.
• Further training and career opportunities
• A versatile and varied area of responsibility in an innovative and high-growth international company
• Responsible actions as well as direct cooperation with technical experts, and system partners
• Free drinks, fresh fruits, and more location-specific benefits

Sounds terrific? Great! Let’s get in touch.

We at eGroup are fostering diversity and are committed to create teams with a broad variety of backgrounds, experiences, perspectives and skills. All decisions about interviews, offers and employment are based on expertise, merit and business need.