MSP Help Desk
We are a close-knit team of around 15 dedicated professionals who work together to achieve our goals. Our collaborative spirit drives us to continuously improve and acquire new skills, keeping pace with the fast-evolving IT industry. As our team grows, so does our vibrant company culture. We are excited to welcome new team members who share our values of integrity, accountability, resourcefulness, and a strong customer focus. Join us and be part of a team that values teamwork, innovation, and excellence.
Tasks
We need a seasoned IT professional who thrives on solving technical challenges with precision and creativity. This in-office position requires someone who is detail-oriented, highly analytical, and able to work independently while maintaining a strong team dynamic.
Requirements
- Provide expert-level technical support to clients in a fast-paced environment
- Troubleshoot and resolve hardware, software, and networking issues efficiently
- Document client interactions and technical solutions accurately
- Develop and maintain in-depth technical expertise to provide specialized support
Benefits
- Competitive salary and benefits package
- Health Insurance (covered 70% first year/100% after)
- Vision & Dental Insurance
- 401K matching
- PTO
- Birthdays off
- Team events/outings
- Opportunities for professional development and growth
What You Bring:
Proven experience in IT support (Level 2 or 3), backed by hands-on job experience
- Microsoft Windows server Installation & Configuration
- Virtual environments - Hyper-V & VMware
- Active Directory, DHCP, DNS, etc. troubleshooting skills
- Office 365 / SharePoint / Azure
- Familiar with different types of firewalls
- Installation & Configuration Firewalls & Switches
- Network Cabling
- Backup & Disaster Recovery
- Experience with VOIP systems
- Network Security - HIPAA & PCI / CyberSecurity compliance a plus
Familiar with RMM suites; preferably ConnectWise Manage & NinjaOne
- Strong analytical and technical skills with a problem-solving mindset
- Attention to detail and a commitment to resolving issues the right way the first time
- Ability to work in a structured, professional, and onsite team environment
